Oil & Gas Customer Support Specialist

Top Alliance

Quezon City

On-site

PHP 295,000 - 353,000

Full time

7 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Top Alliance in Quezon City, Metro Manila, Philippines, is hiring a full-time Customer Service Representative. You will be the first contact for clients in the oil and gas engineering & maintenance sector, handling inquiries, processing orders, and maintaining CRM records.

Required is a high school diploma or equivalent with strong English communication skills and experience in customer support. The role offers a stable salary up to 29,000 PHP and a chance to start immediately.

Qualifications

High school diploma or equivalent is required; college degree is a plus.
Experience in customer service or sales support is preferred.
Excellent written and verbal English communication skills.
Strong problem-solving abilities and customer-centric approach.
Proficiency with CRM systems and Microsoft Office applications.

Responsibilities

Handle inbound and outbound customer inquiries via phone, email, and other channels.
Provide accurate information about services and solutions in the oil & gas engineering sector.
Document and track all customer interactions in the CRM system.
Resolve customer complaints in a professional and timely manner.
Process orders, quotations, and service requests with accuracy and efficiency.
Coordinate with internal departments to meet customer needs and deadlines.
Maintain knowledge of company procedures, policies, and industry standards.
Follow up with customers to ensure satisfaction and identify upsell opportunities.
Contribute to achieving customer service targets and performance metrics.
Support the team with administrative tasks as required.