CSR / Customer Service Representative - up to 29k salary package / START ASAP

Top Alliance; Quezon City; On-site; PHP 295,000 - 353,000; Full time

Job summary

Top Alliance in Quezon City, Metro Manila, Philippines, is hiring a full-time Customer Service Representative. You will be the first contact for clients in the oil and gas engineering & maintenance sector, handling inquiries, processing orders, and maintaining CRM records.

Required is a high school diploma or equivalent with strong English communication skills and experience in customer support. The role offers a stable salary up to 29,000 PHP and a chance to start immediately.

Qualifications

• High school diploma or equivalent is required; college degree is a plus.
• Experience in customer service or sales support is preferred.
• Excellent written and verbal English communication skills.
• Strong problem-solving abilities and customer-centric approach.
• Proficiency with CRM systems and Microsoft Office applications.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and other channels.
• Provide accurate information about services and solutions in the oil & gas engineering sector.
• Document and track all customer interactions in the CRM system.
• Resolve customer complaints in a professional and timely manner.
• Process orders, quotations, and service requests with accuracy and efficiency.
• Coordinate with internal departments to meet customer needs and deadlines.
• Maintain knowledge of company procedures, policies, and industry standards.
• Follow up with customers to ensure satisfaction and identify upsell opportunities.
• Contribute to achieving customer service targets and performance metrics.
• Support the team with administrative tasks as required.

Skills

CRM systems

MS Office

English communication

Customer service

Time management

Education

High school diploma or equivalent

College degree (preferred)

Tools

CRM software

Microsoft Office

Job description

About the roleTop Alliance is seeking a dedicated Customer Service Representative to join our team in Quezon City, Metro Manila. This is a full-time position offering a competitive salary package of up to 29,000 PHP, with the opportunity to start as soon as possible. As a Customer Service Representative, you will be the first point of contact for our clients within the Oil & Gas Engineering & Maintenance sector, providing exceptional support and maintaining strong relationships with our valued customers. This role is crucial to our operations, ensuring client satisfaction and contributing directly to the success of our business objectives.

Key responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and other communication channels

• Provide accurate information about Top Alliance's services, products, and solutions within the oil and gas engineering and maintenance sector

• Document and track all customer interactions in the company's customer relationship management (CRM) system

• Resolve customer complaints and concerns in a professional and timely manner

• Process orders, quotations, and requests for service with accuracy and efficiency

• Coordinate with internal departments to ensure customer needs are met and deadlines are achieved

• Maintain comprehensive knowledge of company procedures, policies, and industry standards

• Follow up with customers to ensure satisfaction and identify opportunities for additional business

• Contribute to achieving customer service targets and performance metrics

• Support the team in administrative tasks as required

What we're looking for

• High school diploma or equivalent; college degree is a plus

• Proven experience in customer service, sales support, or a related customer-facing role

• Excellent communication skills in English, both written and verbal

• Strong problem-solving abilities and a customer-centric approach

• Proficiency with CRM systems and Microsoft Office applications

• Ability to multitask and manage time effectively in a fast-paced environment

• Professional demeanour with a positive attitude and willingness to learn

• Familiarity with the oil and gas or engineering sectors is advantageous

• Reliability, punctuality, and strong work ethic

What we offer

Top Alliance is committed to supporting the growth and well-being of our employees. We offer a competitive salary package of up to 29,000 PHP, providing stability and recognition for your contributions. Beyond compensation, we provide a professional work environment in the heart of Quezon City Metro Manila, fostering collaboration and innovation. We value our team members and are dedicated to creating a workplace where you can thrive professionally whilst maintaining a healthy work-life balance. We encourage applications from all qualified candidates and are committed to providing an inclusive and supportive workplace for everyone.

About us

Top Alliance is a dynamic organisation operating in the Mining, Resources & Energy sector, with a specialisation in Oil & Gas Engineering & Maintenance. We are dedicated to delivering high-quality solutions and services to our clients, driven by our commitment to excellence, innovation, and customer satisfaction. Our team comprises skilled professionals who are passionate about their work and committed to supporting one another. We pride ourselves on maintaining strong client relationships and upholding the highest standards of service within the industry. At Top Alliance, we believe that our people are our greatest asset, and we are dedicated to fostering a workplace culture of respect, collaboration, and continuous improvement.