Hotline Sales & Delivery Coordinator

SEAOIL Philippines, Inc.; Metro Manila; On-site; PHP 268,000 - 379,000; Full time

Job summary

SEAOIL Philippines, Inc. is seeking a Customer Service Hotline Assistant to capture and manage customer orders and ensure timely LPG delivery. You will provide high-quality service, resolve inquiries, and coordinate with sales, operations, and riders to maintain a smooth end-to-end process.

The role requires strong communication skills, willingness to learn LPG product details, and the ability to support daily sales reporting and customer data maintenance in a fast-paced environment.

Qualifications

• Undergraduate applicants are welcome to apply.
• Strong communication and problem-solving skills are preferred.

Responsibilities

• Facilitate order capture and management through hotline, mobile, SMS and social media.
• Ensure timely and accurate last-mile delivery of LPG products.
• Provide prompt, professional customer service and resolve inquiries and complaints.
• Maintain updated LPG product knowledge and installation procedures.
• Coordinate with sales, operations, and delivery riders for smooth fulfillment.
• Prepare daily sales reports and maintain an organized customer database.
• Work with LPG Sales to track daily sales and inventory using real-time data.
• Monitor deliveries with riders to ensure orders arrive on time and in good condition.
• Identify operational issues and propose solutions to improve sales and growth.

Skills

Customer service

Education

College undergraduate

Job description

SEAOIL Philippines, Inc. is seeking a Customer Service Hotline Assistant to capture and manage customer orders and ensure timely LPG delivery. You will provide high-quality service, resolve inquiries, and coordinate with sales, operations, and riders to maintain a smooth end-to-end process.

The role requires strong communication skills, willingness to learn LPG product details, and the ability to support daily sales reporting and customer data maintenance in a fast-paced environment.