Energy Services Customer Care Specialist

Accenture in the Philippines; Quezon City; On-site; PHP 268,000 - 357,000; Full time

Job summary

Accenture in the Philippines is seeking a Customer Service Associate to deliver end-to-end support for energy customers. The role involves handling inbound/outbound calls and emails, resolving billing, onboarding, metering, and product inquiries, and promoting high-quality customer experiences.

Candidates should have a standard voice profile and at least 6 months of relevant experience. This on-site position is based in Quezon City, with a return-to-office setup and shift coverage including

Qualifications

• Standard Voice Profile.
• At least 6 months of relevant experience.

Responsibilities

• Provide end-to-end customer service via phone and email.
• Advocate for energy services and deliver quality customer experiences.
• Handle inquiries across fuel, product, and services for residential and business.
• Identify improvements to enhance customer experience and reduce inflow.
• Support onboarding/offboarding, billing, payments, metering, moves, renewals, retention, and collections.
• Manage billing concerns, tariff inquiries, and product changes.
• Update account details and handle payment actions; direct to self-serve portal for payments.
• Handle life-support and outage inquiries; project shift/location: Quezon Gateway Tower 2.

Skills

Voice profile

Customer service

Job description

Accenture in the Philippines is seeking a Customer Service Associate to deliver end-to-end support for energy customers. The role involves handling inbound/outbound calls and emails, resolving billing, onboarding, metering, and product inquiries, and promoting high-quality customer experiences.

Candidates should have a standard voice profile and at least 6 months of relevant experience. This on-site position is based in Quezon City, with a return-to-office setup and shift coverage including