People and Partnership Account Manager / Team Leader

MicroSourcing; Metro Manila; On-site; PHP 446,400 - 781,200; Full time

Job summary

MicroSourcing is seeking a People and Partnership Account Manager / Team Leader in Ortigas, Pasig. This onsite role oversees client operations, coordinates with offshore teams, and ensures high-quality delivery of Microsourcing services as the main client contact.

The ideal candidate holds a Bachelor's degree, has at least 1 year of team leadership, strong English communication, and MS Office proficiency. Willingness to cover multiple shifts and work in a fast-paced environment is essential.

Qualifications

• Bachelor's degree required; graduate studies a plus.
• At least 1 year team leadership experience.
• Excellent written and verbal English communication.
• Proficient in MS Office (Word, Excel, Outlook, PowerPoint).
• Willing to cover other shifts and work under pressure.

Responsibilities

• Coordinate with the client on offshore team status.
• Implement and monitor KPIs set by the client or MS.
• Monitor the team's performance and attendance.
• Provide coaching sessions and corrective actions.
• Handle client and staff queries and complaints.
• Provide day-to-day operational support.
• Prepare and maintain reports used in management decision‑making.
• Disseminate policy updates and company events.
• Create schedules for outsourced staff in coordination with the client.
• Report to Operations Manager and VP of Operations.

Skills

Team leadership

Communication skills

MS Office proficiency

English proficiency

Ability to work under pressure

Team collaboration

Independent work

Shift flexibility

Education

Bachelor's degree

Graduate studies advantageous

Tools

MS Office Suite

Job description

Position

People and Partnership Account Manager / Team Leader

Location

Ortigas, Pasig

Work Setup & Shift

Onsite / Nightshift / Dayshift

Job Overview

The People and Partnership Account Manager oversees the operation of assigned clients and ensures quality delivery of Microsourcing services. This role serves as the main point of contact with the client and all Microsourcing departments, assisting clients in setting up their Philippines operations and driving growth.

Education and/or Work Experience Requirements

Graduate of any Bachelor's degree; graduate studies is an advantage.

• At least 1 year experience in managing a team as a lead or supervisor.
• Excellent verbal and written communication skills; ability to communicate effectively with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel, Outlook, PowerPoint).
• Ability to work under pressure, meet deadlines, maintain a positive attitude and provide exemplary customer service.
• Excellent written and verbal communication skills in English.
• Willing and able to cover other shifts.
• Dependable to be at work during assigned shifts and to complete work as expected.
• Ability to work well with a team in a fast‑paced, constantly changing environment and follow instructions from supervisors and senior colleagues.
• Ability to work independently.

Key Responsibilities and Accountabilities

• Regularly coordinate with the client regarding the status of the offshore team.
• Implement and monitor KPIs set by the client or MS.
• Monitor the team’s performance.
• Conduct coaching sessions and issue corrective actions.
• Monitor and track the daily attendance.
• Implement policies, deadlines, and standards set by the client.
• Handle complaints and queries from all staff.
• Provide day‑to‑day operational support.
• Resolve minor client and staff issues.
• Report to the Operations Manager and VP of Operations.
• Disseminate information to employees, such as updates on policies and company events.
• Create, maintain, and administer schedules for outsourced staff, in coordination with the client.
• Prepare and maintain statistical reports used in management decision‑making – particularly attendance reports and trends, schedule adherence, and other reports useful in operations planning and management.
• Develop reports/processes that increase the offshore project’s ability to effectively and accurately plan acceptable performance results.
• Other specific details of the job will be made known by the immediate superior and may vary in scope depending on prevailing project undertakings.

• Terms & conditions apply