Office Administrator | Onsite | Makati | Mid Shift | Weekends Off | Day 1 HMO

Emapta; Makati; On-site; PHP 420,000 - 720,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Fixed weekends off

Makati office location

Salary advance program

Emapta Academy training

Gym access

Lifestyle perks

Referral incentives

20 days annual leave (including 5 cash

Mentorship and career growth

Job summary

Emapta in Makati is seeking an Office Administrator to support healthcare administration and compliance, care administration, visit reconciliation, recruitment coordination, and general coordination. This role offers meaningful exposure to the UK healthcare sector and a long-term global career with Emapta.

You will work onsite in Makati, with UK time hours (8:00 AM – 5:00 PM UK time), weekends off. Benefits include Day 1 HMO, salary advance, and ongoing training through Emapta Academy.

Qualifications

• 3–5 years of relevant experience in administrative support, healthcare administration, compliance, recruitment coordination, or related field
• Excellent spoken and written English with a clear, neutral accent
• Confidence communicating with UK-based clients and care professionals
• Attention to detail when handling reports, reconciliations, and records
• Strong organizational and calendar-management skills
• Ability to follow procedures and adapt to changing priorities
• Professional, empathetic telephone manner
• Ability to learn new systems and terminology
• Discretion handling confidential information
• Willingness to work fully onsite
• Flexibility for month-end activities and overtime when needed

Responsibilities

• Compliance administration: daily checks, review reports, escalate discrepancies, maintain records
• Care administration: update care plans and documentation, process updates
• Visit reconciliation & month-end: verify hours, ensure correct recording, assist payroll/invoicing
• Recruitment administration: screen applicants, schedule interviews, maintain calendars
• Telephone & general admin: answer calls, record messages, schedule appointments
• Provide office support to UK team and wider office as needed

Skills

English proficiency

UK client communication

Attention to detail

Organizational skills

Time management

Records management

Confidential data handling

System adaptability

Office software

Tools

Birdie

Job description

Healthcare Administration Supporting Compassionate Home Care

Reliable home care depends on accurate records, responsive communication, and efficient office support. The Office Administrator strengthens daily operations across compliance, care administration, visit reconciliation, recruitment, and general coordination. This opportunity offers meaningful exposure to the UK healthcare sector and a long-term global career with Emapta, providing top 1% talent with professional growth, work-life balance, and purposeful international experience.

Snapshot

• Employment Type: Full-time
• Work Setup: Onsite, Makati
• Shift: Mid Shift, 8:00 AM-5:00 PM UK Time, Weekends Off

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Fixed weekends off
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

Essential

• 3-5 years of relevant experience in administrative support, healthcare administration, compliance, recruitment coordination, or a related field
• Excellent spoken and written English with a clear, neutral, and easily understood accent
• Confidence when communicating with UK-based clients, candidates, care professionals, and colleagues
• Exceptional attention to detail when handling reports, reconciliations, records, and administrative data
• Effective organizational, time-management, appointment-scheduling, and calendar-management skills
• Proven ability to follow structured procedures, manage changing priorities, and escalation issues appropriately
• Professional, friendly, patient, and empathetic telephone manner
• Ability to quickly learn new systems, processes, and industry terminology
• Sound judgment when handling confidential and sensitive information
• Familiarity with compliance tracking, documentation, recordkeeping, management reporting, telephone systems, and call-routing procedures
• Ability to work independently with initiative and adaptability
• Willingness to work fully onsite
• Flexibility to support month-end activities, audits, and other business requirements when needed
• Availability to adjust start and finish times when operationally required and agreed upon in advance
• Willingness to work approved additional hours in accordance with applicable overtime procedures

Desirable

• Previous exposure to a UK home care, healthcare, or social care environment
• Hands-on background in care administration, care planning, or visit coordination
• Working knowledge of care plans, schedules, medication changes, and medication administration records
• Recruitment screening or coordination experience
  
• Practical involvement in invoicing, payroll administration, or reconciliation
• Proficiency with care management or scheduling systems, particularly Birdie

Communication and Cultural Awareness

• Comfort communicating with older adults and individuals with different British accents and dialects
• Clear delivery, attentive listening, and flexibility across different communication styles
• Warm, respectful, and culturally sensitive approach to every interaction

Responsibilities

Compliance Administration

• Complete daily compliance checks and administrative activities in accordance with established procedures
• Retrieve and review reports and records to confirm that all required information is complete and accurate
• Identify discrepancies, missing information, and potential issues, escalating them to the appropriate UK team members
• Maintain accurate compliance records and supporting documentation
• Follow defined compliance procedures and complete all required checks within agreed timelines
• Provide additional compliance-related administrative support to the UK team as required

Care Administration

• Administer and maintain accurate care-related records and documentation
• Assist with care plan updates and amendments after completing the required training
• Process updates arising from changes in medication, family requirements, care arrangements, or client circumstances
• Apply knowledge of home care terminology and procedures, including care plans, schedules, visits, and supporting documentation
• Provide general care administration support based on team capacity and operational requirements

Visit Reconciliation and Month-End Support

• Reconcile care visits and associated records to verify their accuracy and completeness
• Confirm that care professionals have submitted the required hours and that visits have been recorded correctly
• Identify and flag discrepancies involving visit durations, additional carers, supervision visits, and other adjustments that may affect invoicing or payroll
• Prepare and verify information for submission to the external payroll team
• Assist with month-end invoicing and payroll-related checks
  
• Complete assigned month-end activities during the first few days of each month, with approximately 2 days of support depending on workload

Recruitment Administration

• Conduct initial screenings of applicants and respond to recruitment enquiries
• Contact candidates by telephone to confirm their location, commuting considerations, availability, right-to-work status, relevant experience, and other predefined criteria
• Record clear, accurate, and useful qualitative notes from candidate conversations
• Assess candidates' communication skills, professionalism, friendliness, and suitability against agreed criteria
• Schedule interviews with the appropriate UK team members
• Maintain accurate recruitment calendars and interview records
• Organize and maintain candidate notes and supporting documentation

Telephone and General Office Administration

• Answer incoming telephone calls and provide a professional and friendly first point of contact
• Record accurate messages and route calls to the appropriate team members
• Complete follow-up calls as required
• Schedule appointments and maintain relevant calendars
• Prepare administrative and management reports as requested
• Provide general administrative support to the office and wider team
• Assist with additional operational tasks as a flexible and dependable member of the office team

About the Client

Our client is an award-winning UK home care provider dedicated to helping older adults live safely, independently, and comfortably in their own homes. Supported by highly trained care professionals and a responsive office team, the organization delivers personalized companionship, home help, specialist support, and complex care services. Its strong community presence, trusted service reputation, and repeated industry recognition reflect an enduring commitment to compassionate care, dependable relationships, employee development, and better everyday outcomes for clients and their families.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.