Home Care Scheduler | Onsite | Makati | Mid Shift | Weekends Off | Day 1 HMO

Emapta; Makati; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

HMO coverage

Competitive salary

Weekends off

Makati location

Salary advance

Emapta Academy

Job summary

Emapta Philippines in Makati seeks a dedicated Home Care Scheduler to coordinate client visits with Care Professionals, ensuring forward planning and reliable coverage.

The role emphasizes scheduling expertise, strong communication, and collaboration with Recruitment and Care Teams to sustain staffing and service quality.

Qualifications

• 3–5 years of professional scheduling experience in home care, logistics, or related service.
• Proficiency in Microsoft Office, Google Workspace, CRM platforms, and other business systems.
• Familiarity with scheduling/workforce management systems; Birdie or similar software is advantageous.
• Experience in data entry, administrative support, compliance monitoring, and records management.
• Knowledge of workforce scheduling, resource allocation, and capacity management.
• Excellent verbal and written communication, negotiation, and relationship-building skills.

Responsibilities

• Build effective schedules for clients and Care Professionals with forward planning and adequate coverage.
• Account for travel time, holidays, training commitments, and last-minute cancellations.
• Respond promptly to scheduling changes and coordinate solutions with the team.
• Match Care Professionals with new clients and arrange introductions.
• Align client schedules with needs while maintaining consistent visits where possible.
• Establish positive relationships to promote reliable, rewarding care experiences.
• Coordinate with Recruitment to maintain staffing levels.
• Resource and schedule new and existing care packages promptly.
• Monitor e-learning and compliance requirements and follow up in Lumis.

Skills

Scheduling experience

Data entry

CRM proficiency

Communication skills

Organizational skills

Tools

Birdie

Microsoft Office

Google Workspace

Job description

Coordinate Compassionate Care Across the UK Home Healthcare Sector

Reliable home care depends on thoughtful scheduling, consistent support, and the right professional for every client. The Home Care Scheduler coordinates well-resourced visits that protect continuity and improve daily care experiences. This opportunity offers top 1% talent international healthcare exposure, meaningful operational impact, work-life balance, and a long-term global career with Emapta centered on professional growth, purpose, and stability.

Snapshot

• Employment Type: Full-time
• Work Setup: Onsite, Makati
• Shift: Mid Shift, Weekends Off

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Fixed weekends off
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• 3-5 years of professional scheduling experience within home care, logistics, or a related service environment
• Proficiency in Microsoft Office, Google Workspace, CRM platforms, and other business systems
• Familiarity with scheduling or workforce management systems; knowledge of Birdie or similar care scheduling software is advantageous
• Practical experience in data entry, administrative support, compliance monitoring, and records management
• Knowledge of workforce scheduling, resource allocation, and capacity management
• Excellent verbal and written communication, negotiation, and relationship-building skills
• Strong organizational, time management, prioritization, and multitasking capabilities
• Demonstrated attention to detail, logical thinking, and problem-solving abilities
• Capacity to work calmly, independently, and accurately under pressure while meeting deadlines
• Initiative to anticipate scheduling requirements and address operational concerns proactively
• Readiness to learn new technologies and adapt to changing business requirements
• Positive and resilient attitude with a strong customer-service orientation
• Collaborative mindset with the interpersonal skills to establish rapport quickly

Core Competencies

• Proven ability to achieve consistent results
• Strong commitment to providing client-centered service
• Demonstrated skill in influencing and engaging stakeholders
• Collaborative approach to working across teams
• Excellent communication and relationship management skills
• Dedication to upholding organizational values
• Commitment to continuous learning and professional development

Role-Specific Competencies

• Flexibility in adapting to changing priorities and requirements
• Strategic planning and organizational capabilities
• Resilience and composure under pressure

Responsibilities

• Build effective and efficient schedules for clients and Care Professionals, focusing on forward planning and adequate resource coverage.
• Prepare schedules that account for travel time, holidays, training commitments, and last-minute cancellations.
• Respond promptly to scheduling changes and coordinate appropriate solutions with relevant team members.
• Match Care Professionals with new clients in collaboration with the Client Services team and arrange introductions.
• Align client schedules with individual needs while maintaining consistent Care Professionals and visit times whenever possible.
• Establish positive relationships with clients and Care Professionals to promote reliable and rewarding care experiences.
• Collaborate with the Recruitment team to maintain sufficient current and future staffing levels.
• Coordinate with the Care Team to resource and schedule new and existing care packages promptly.
• Monitor outstanding e-learning and compliance requirements and follow up with Care Professionals through the Lumis system as needed.
• Add, update, and maintain accurate client and Care Professional information in the electronic scheduling system.
• Perform additional duties necessary to support the successful operation of the business.
• Maintain compliance with the company's equality, diversity, and equal opportunity policies across employment practices and service delivery.

About the Client

Our client is an award-winning UK home care provider recognized for delivering exceptional, relationship-led support that enables older adults to live safely and independently at home. Backed by strong regulatory ratings and outstanding client trust, the organization combines expertly trained Care Professionals, consistent caregiver matching, and personalized care plans. Its proven approach spans companionship, dementia care, personal support, respite, and live-in services, earning recognition for reliability, compassion, and meaningful community impact while continually advancing standards across modern home care delivery.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.