Administration Officer | Hybrid | Makati | Day Shift | Day 1 HMO

Emapta; Metro Manila; Hybrid; PHP 469,000 - 759,000; Full time

Benefits offered by this job

Day 1 HMO coverage with free dependent

Competitive Salary Package

Day Shift Schedule

Hybrid work arrangement

Prime office location in Makati

Fixed weekends off

Salary Advance Program through ourbank

Emapta Academy courses

Free 24/7 access to office gyms

Exclusive Emapta Lifestyle perks

Employee referral incentives

Government and Emapta benefits

20 annual leaves + 5 cashable credits

Engaging activities and mentorship

Career growth opportunities

Diverse and supportive environment

Job summary

Emapta is seeking an Administration Officer in the Philippines to streamline aged care operations in Australia through resident support, workforce administration, rostering, compliance, and finance coordination. This full-time hybrid role requires twice-weekly onsite work in Makati and a 6:00 AM–3:00 PM schedule.

With 5+ years in virtual reception or administrative roles and call center experience, you will engage across departments, coordinate patient and staff data, and support audits,

Qualifications

• At least 5 years of experience in virtual reception, administrative support, or related administrative work.
• Experience in a call center environment and/or administrative role.
• Willingness to work in a hybrid arrangement, with onsite attendance twice a week at Emapta's Makati office.
• Availability to work from 6:00 AM to 3:00 PM Philippine Time.

Responsibilities

• Support the administrative requirements of Carino Care.
• Answer telephone calls, manage enquiries, and direct matters to the appropriate employee or manager in Australia.
• Support resident enquiries, tours, admissions, transfers, room changes, and discharges.
• Enter and maintain accurate resident information across clinical, administrative, rostering, and billing systems.
• Enter and maintain accurate employee information, including document uploads and coding.
• Maintain resident and representative contact details and promptly record changes.
• Prepare correspondence, notices, reports, agendas, minutes, and other administrative documents.
• Coordinate appointments, meetings, room bookings, and facility calendars.
• Support resident and family meetings, consumer advisory activities, and other consultation forums.
• Receive complaints, compliments, and feedback respectfully, then record and raise them according to the organization's complaints management process.
• Support open disclosure processes and promptly refer concerns to the appropriate manager.
• Assist with recruitment administration, reference checks, onboarding, orientation, and employee personnel records.
• Assist with roster administration, shift vacancies, leave records, timesheets, and payroll documentation.
• Process accounts payable, including invoices, purchase orders, petty cash, resident accounts, and other basic financial transactions within delegated authority.
• Reconcile records, follow up on outstanding documentation, and refer account discrepancies to Finance or management.
• Order and maintain office supplies, stationery, forms, uniforms, and other approved items.
• Provide administrative support to the Care and Services Manager, clinical team, and other department heads.
• Assist with preparation for audits, accreditation assessments, regulatory reports, and internal compliance reviews.
• Collate operational data and prepare routine reports on occupancy, admissions, workforce, complaints, incidents, training, and other performance indicators.
• Participate in induction, mandatory training, performance reviews, team meetings, and continuous improvement activities.
• Perform other reasonable administrative duties consistent with the employee's skills, training, and delegated authority.

Skills

Virtual reception

Administrative support

Call center experience

Job description

Strengthen Aged Care Operations Through Seamless Administration

Make every detail count where care matters most. As an Administration Officer, you'll keep Australian aged care operations connected through resident support, workforce administration, rostering, compliance, and finance coordination. Turn your administrative expertise into meaningful impact, gain international exposure without leaving the Philippines, and take your career further with Emapta.

Job Overview

• Employment Type: Full-time
• Shift: Day Shift (6:00 AM-3:00 PM Philippine Time), Weekends Off
• Work Setup: Hybrid (twice a week onsite), Makati

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift Schedule
• Hybrid work arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 5 years of experience in virtual reception, administrative support, or related administrative work
• Experience in a call center environment and/or administrative role
• Willingness to work in a hybrid arrangement, with onsite attendance twice a week at Emapta's Makati office
• Availability to work from 6:00 AM to 3:00 PM Philippine Time

Your Daily Tasks

• Support the administrative requirements of Carino Care.
• Answer telephone calls, manage enquiries, and direct matters to the appropriate employee or manager in Australia.
• Support resident enquiries, tours, admissions, transfers, room changes, and discharges.
• Enter and maintain accurate resident information across clinical, administrative, rostering, and billing systems.
• Enter and maintain accurate employee information, including document uploads and coding.
• Maintain resident and representative contact details and promptly record changes.
• Prepare correspondence, notices, reports, agendas, minutes, and other administrative documents.
• Coordinate appointments, meetings, room bookings, and facility calendars.
• Support resident and family meetings, consumer advisory activities, and other consultation forums.
• Receive complaints, compliments, and feedback respectfully, then record and raise them according to the organization's complaints management process.
• Support open disclosure processes and promptly refer concerns to the appropriate manager.
• Assist with recruitment administration, reference checks, onboarding, orientation, and employee personnel records.
• Assist with roster administration, shift vacancies, leave records, timesheets, and payroll documentation.
• Process accounts payable, including invoices, purchase orders, petty cash, resident accounts, and other basic financial transactions within delegated authority.
• Reconcile records, follow up on outstanding documentation, and refer account discrepancies to Finance or management.
• Order and maintain office supplies, stationery, forms, uniforms, and other approved items.
• Provide administrative support to the Care and Services Manager, clinical team, and other department heads.
• Assist with preparation for audits, accreditation assessments, regulatory reports, and internal compliance reviews.
• Collate operational data and prepare routine reports on occupancy, admissions, workforce, complaints, incidents, training, and other performance indicators.
• Participate in induction, mandatory training, performance reviews, team meetings, and continuous improvement activities.
• Perform other reasonable administrative duties consistent with the employee's skills, training, and delegated authority.

About the Client

Our client is an Australian aged care management and operational support provider dedicated to improving care standards and sustainable outcomes. They partner with Aged Care Approved Providers, particularly small to medium-sized facilities, to strengthen clinical care, people and culture, quality programs, and financial performance. With experience supporting the quality of care for more than 2,000 residents across Australia, they embrace each facility's unique culture and values while promoting resident-valued, person-centred care for residents, care teams, and communities.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities — it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.