Newbies Welcome! Customer Service Rep | Virtual Process | Up to ₱25K Salary

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY; Cebu City; Remote; PHP 254,000 - 304,000; Full time

Benefits offered by this job

On-the-job training

Career progression

Wellbeing support

Competitive pay

Job summary

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY is seeking enthusiastic, customer-focused individuals to join as Customer Service Representatives in a virtual process role. Based in Mactan Lapu-Lapu City, Cebu, this is a full-time position offering a competitive salary of up to ₱25,000.

You will be the frontline voice, providing support and solutions to customers through a virtual platform while building valuable skills in customer engagement and problem resolution.

Qualifications

• High school diploma or equivalent is required.
• Strong verbal and written English communication skills.
• Excellent listening and empathy for customers.
• Patient and professional when handling challenging situations.
• Basic computer literacy and quick system navigation.
• Reliable internet and a suitable home workspace for virtual work.
• Willingness to learn and adapt to new processes.
• New entrants welcome; prior customer service experience is not required.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, or chat professionally.
• Provide accurate information about products and services.
• Resolve issues while maintaining high customer satisfaction.
• Document all interactions accurately in the company system.
• Follow company policies and service level agreements.
• Collaborate with team and supervisors to improve service delivery.
• Identify customer needs and escalate complex issues when needed.
• Maintain composure with difficult customers.

Skills

English proficiency

Verbal communication

Written communication

Active listening

Empathy

Patience

Basic computer literacy

Full-time availability

Willingness to learn

Newcomers welcome

Education

High school diploma or equivalent

Job description

About us

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY is a leading provider of customer service solutions and overseas placement services. We are committed to delivering exceptional service experiences and connecting talented professionals with meaningful career opportunities. Our company values innovation, customer excellence, and the professional development of our team members. We pride ourselves on creating a supportive work environment where every individual can thrive and grow.

About the role

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives in a virtual process role. This is an excellent opportunity for newcomers to the industry to launch their customer service career with a company that values training and development. Based in Mactan Lapu-Lapu City, Cebu, this is a full-time position offering a competitive salary of up to ₱25,000. In this role, you will be the frontline voice of our organisation, providing support and solutions to customers through a virtual platform whilst building valuable skills in customer engagement and problem resolution.

Key responsibilities

• Handle inbound and outbound customer inquiries via phone, email, or chat in a professional and courteous manner

• Provide accurate information about products and services to address customer questions and concerns

• Resolve customer issues efficiently whilst maintaining a high level of customer satisfaction

• Document all customer interactions and transactions accurately in the company system

• Follow company policies, procedures, and service level agreements consistently

• Collaborate with team members and supervisors to improve service delivery and processes

• Identify customer needs and elevate complex issues to appropriate departments when necessary

• Maintain composure and professionalism when handling difficult or frustrated customers

What we’re looking for

• High school diploma or equivalent qualification as a minimum requirement

• Strong verbal and written communication skills in English

• Excellent listening skills and the ability to empathise with customers

• Patience and professionalism when dealing with challenging situations

• Basic computer literacy and ability to navigate systems quickly

• Reliable internet connection and a suitable home workspace for virtual work

• Availability to work full-time shifts, including potential weekend or evening availability as required

• Willingness to learn and adapt to new processes and systems

• Previous customer service experience is beneficial but not essential—we welcome newcomers to the industry

What we offer

We are committed to supporting the growth and wellbeing of our employees. We provide comprehensive on-the-job training to ensure you have the skills and confidence to succeed in your role. Our competitive salary package of up to ₱25,000 reflects the value we place on our team members. We foster a collaborative and inclusive work environment where your contributions are recognised and appreciated. Additionally, we offer opportunities for career progression as you develop your skills and expertise within our organisation. Your wellbeing is important to us, and we are happy to discuss any support or adjustments you may require to perform at your best.