Ocean Freight Operations Specialist

Deutsche Post; Pasay; On-site; PHP 350,000 - 700,000; Full time

Job summary

Deutsche Post Philippines is seeking a Back-End Operations Associate for Ocean Freight to support multiple stations and regions. You will ensure timely and accurate execution of tasks while aligning with SOPs.

You will work with a larger team, share best practices, and continuously improve the services to our business partners, maintaining a high level of customer focus and effective communication.

Qualifications

• Bachelor's degree in logistics, management or related field.
• 0–3 years of job experience in BPO or logistics domain (preferred).
• Ocean Freight experience (preferred).
• Good knowledge of MS Office.
• Effective English communication skills, written and verbal.
• Exposure to Enterprise Resource Platforms (ERPs) - preferred.
• Good logical reasoning skills.
• High level of customer centricity.

Responsibilities

• Understand station/country documentation requirements and ensure tasks are executed per SOPs.
• Ensure department SLAs and KPIs are met per delivery guidelines.
• Operate the services according to shifts, countries or regions.
• Deliver high quality service through timely and accurate completion of services.
• Collaborate with colleagues to identify solutions and opportunities to improve service quality.

Skills

English communication

Logical reasoning

Customer centricity

Education

Bachelor's degree in Logistics/Management

Tools

MS Office

ERP systems

Job description

Deutsche Post Philippines is seeking a Back-End Operations Associate for Ocean Freight to support multiple stations and regions. You will ensure timely and accurate execution of tasks while aligning with SOPs.

You will work with a larger team, share best practices, and continuously improve the services to our business partners, maintaining a high level of customer focus and effective communication.