Global Logistics Ops: Import/Export & Customer Care

Hellmann Worldwide Logistics; Pasay; On-site; PHP 290,160 - 424,080; Full time

Job summary

Hellmann Worldwide Logistics is seeking an Operations Associate in the Philippines to support efficient logistics operations, handling administrative duties, and coordinating import/export activities. You will liaise with customers, shippers, and partners to ensure timely freight booking, pickup, and related coordination for export, import, and cross-trade tasks.

The role requires excellent communication, end-to-end freight experience, and a proactive, deadline-driven mindset to maintain high

Qualifications

• Excellent communication and customer service skills.
• End to end Air/Ocean Freight Import / Export experience is essential.
• Able to plan work and meet deadlines.
• A pro-active attitude.
• Ability to work under pressure to cope with periods of high workload and tight timelines.
• Willingness to work overtime to meet deadlines when required.

Responsibilities

• Focus on customer needs and requirements as a priority.
• Pro-actively inform customer about any irregularities and provide alternative solution.
• Read and follow instructions defined in customer specific SOPs.
• Organize the day to day running of specific import/export operational duties.
• Coordinating import/export shipment with local and overseas customers, airlines/carriers, sub-contractors, agents and truckers for all import and export related transportation.
• Liaise internally and externally with all departments, third party carriers, forwarders, agencies in the execution of those duties.
• Prepare, create and execute correctly and efficiently completed documents relating to import/export consignments.
• Monitor daily import/export shipment/delivery requirements.
• Attend to all designated destination export customs documents and facilities via the Hellmann Freight TMS system.
• Maintaining latest customer contact to ensure quality service provided to customer.
• Monitor and report where possible all import/export consignments within designated destinations and overseas sources were relevant.
• Ensure completion of all consignment tasks from receipt of booking, organizing national and international transportation, formally documenting and accounting.
• Adhering continuous improvement procedure through best practice to increase competence level of ocean/air freight related process to achieve performance, quality, compliance and service level growth.
• Become relatively conversant in the regulations, cultures and laws of those designated countries served.
• Be aware and practice specific duties in relation to the legal import/export movement of all hazardous goods.
• Support country on system roll out.
• Assist implementation of new customers, review SOP and provide pro-active feedback.
• Issue internal / external invoices according to agreed rates and services provided.

Skills

Communication

Freight import/export

Planning

Proactive attitude

Work under pressure

Overtime willingness

Job description

Hellmann Worldwide Logistics is seeking an Operations Associate in the Philippines to support efficient logistics operations, handling administrative duties, and coordinating import/export activities. You will liaise with customers, shippers, and partners to ensure timely freight booking, pickup, and related coordination for export, import, and cross-trade tasks.

The role requires excellent communication, end-to-end freight experience, and a proactive, deadline-driven mindset to maintain high