Ocean CX Team Lead — Night Shifts

A.P. Moller - Maersk; Manila; On-site; PHP 540,000 - 900,000; Full time

Job summary

Maersk is seeking an Ocean Customer Experience Team Lead to guide a team of operators in achieving daily and monthly targets. The role focuses on end-to-end operations within shipping and logistics, with emphasis on performance, training, and process improvements.

You will collaborate with Team Leaders and Supervisors to align with client requirements, drive continuous improvement, and maintain SOPs. Onsite work in Pasig City is required, with potential exposure to automation and AI-enabled

Qualifications

• 2–5 years of leadership experience.
• Relevant experience in Shipping, Logistics, Freight Forwarding, or Supply Chain Operations.
• Exposure to Project Management and/or Process Improvement.
• Bachelor's degree in any relevant field.
• Strong English communication skills, both written and verbal.
• Proficient in Microsoft Office applications.
• Knowledge of automation, AI capabilities, and Power BI is an advantage.
• Amenable to working night shifts and in an onsite work setup.
• Willing to work in Pasig City.
• Spanish language proficiency is a plus but not required.

Responsibilities

• Lead and manage a team of operators to achieve daily and monthly targets and KPIs.
• Monitor team performance and provide timely feedback, coaching, and support.
• Develop and implement work plans and timelines to meet targets.
• Delegate tasks based on priorities and capabilities.
• Coach and develop team members to maximize potential.
• Motivate and engage the team to meet goals and standards.
• Promote company values and adherence to procedures.
• Ensure updates to SOPs are communicated and followed.
• Identify changes in client requirements and implement process updates.
• Collaborate with other teams to achieve objectives.
• Identify process gaps and propose improvements.
• Foster accountability, teamwork, and high performance within the team.

Skills

Leadership experience

Performance management

Change management

Project management

Process improvement

English communication

Education

Bachelor's degree

Tools

Microsoft Office

Power BI

Job description

Maersk is seeking an Ocean Customer Experience Team Lead to guide a team of operators in achieving daily and monthly targets. The role focuses on end-to-end operations within shipping and logistics, with emphasis on performance, training, and process improvements.

You will collaborate with Team Leaders and Supervisors to align with client requirements, drive continuous improvement, and maintain SOPs. Onsite work in Pasig City is required, with potential exposure to automation and AI-enabled