O2C Quality Assurance & Process Improvement Specialist

TP Health; Philippines; On-site; PHP 360,000 - 600,000; Full time

Job summary

TP Health is seeking a Quality Assurance Analyst to conduct quality audits and transaction reviews across the Order-to-Cash lifecycle, ensuring adherence to SOPs and client expectations. The role involves evaluating performance, conducting root-cause analysis, and driving continuous improvement with Operations and Training teams.

Ideal candidates will have 2–3 years in QA within BPO/Shared Services, strong Excel and reporting skills, and a collaborative mindset to influence quality across

Qualifications

• 2-3 years of QA experience in BPO/Shared Services environments.
• Experience in Order-to-Cash operations and related processes.
• Experience with quality monitoring, calibration, and coaching activities.
• Strong analytical and reporting skills with data-driven insights.

Responsibilities

• Perform quality audits across the end-to-end Order-to-Cash lifecycle.
• Evaluate employee performance against standards and client expectations.
• Conduct root cause analysis for recurring quality issues and escalations.
• Partner with Operations and Process Excellence for continuous improvement.
• Prepare quality dashboards, reports, and performance summaries.

Skills

Quality Assurance

O2C Knowledge

Root Cause Analysis

Dashboards & Reports

Excel Proficiency

Stakeholder Management

Process Improvement

Tools

SAP

Oracle

NetSuite

MS Office

Job description

TP Health is seeking a Quality Assurance Analyst to conduct quality audits and transaction reviews across the Order-to-Cash lifecycle, ensuring adherence to SOPs and client expectations. The role involves evaluating performance, conducting root-cause analysis, and driving continuous improvement with Operations and Training teams.

Ideal candidates will have 2–3 years in QA within BPO/Shared Services, strong Excel and reporting skills, and a collaborative mindset to influence quality across