NZ Parking Support Specialist

Symbos; Manila; On-site; PHP 237,000 - 321,000; Full time

Job summary

Symbos is hiring a Customer Care Agent to support New Zealand customers from Four E-Com, Pasay City. This role involves handling inquiries, guiding customers through parking-related processes and delivering clear, accurate information across interactions.

The position offers a PHP 25,000 monthly salary, with a hybrid work arrangement after the three-month probation. The role requires rotating shifts, including weekends and holidays, and a commitment to service quality.

Qualifications

• At least one year of relevant BPO or contact-centre experience.
• Experience handling inbound voice customer interactions and resolving enquiries, complaints or service issues.
• Strong spoken and written English communication skills.
• Demonstrated active listening, probing, problem-solving and customer service capability.
• Ability to remain professional when supporting difficult or dissatisfied customers.
• Confidence navigating multiple systems while speaking with customers and maintaining accurate records.
• Working proficiency in Microsoft Office and standard contact-centre systems.
• Strong attention to detail, process discipline and accountability.
• Willingness to work rotating shifts, weekends, public holidays and night shifts.
• Ability to complete the practical Customer Care assessment successfully.

Responsibilities

• Handle customer enquiries professionally through approved contact channels.
• Use active listening and relevant questions to understand each customer’s concern.
• Resolve issues involving car park access, tickets, payments, parking equipment, ANPR and barriers where applicable.
• Use approved systems, knowledge resources and business rules to investigate concerns and provide accurate information.
• Manage complaints and difficult interactions calmly while maintaining ownership and call control.
• Escalate unresolved or out-of-scope matters through the correct process.
• Document customer interactions, actions, outcomes and required follow-up accurately.
• Meet agreed quality, productivity, attendance and schedule adherence standards.
• Work closely with Operations, Team Leaders, Quality, Training and support teams.

Skills

BPO experience

Inbound voice support

English communication

Active listening

Problem-solving

Professional customer service

Multi-system navigation

MS Office proficiency

Attention to detail

Shift flexibility

Tools

NICE CXone

Job description

Symbos is hiring a Customer Care Agent to support New Zealand customers from Four E-Com, Pasay City. This role involves handling inquiries, guiding customers through parking-related processes and delivering clear, accurate information across interactions.

The position offers a PHP 25,000 monthly salary, with a hybrid work arrangement after the three-month probation. The role requires rotating shifts, including weekends and holidays, and a commitment to service quality.