Pioneer Customer Care Associate — Path to Leadership

Global Strategic Business Process Solutions; Mandaluyong; On-site; PHP 312,000 - 335,000; Full time

Benefits offered by this job

Pioneering Team Rate

HMO Provided

Pioneer Team Advantage

Family-Like Culture

Performance Bonuses

Perfect Attendance Bonus

Full-time, 40-hour week

Two rest days per week

Paid training from day one

Overtime + holiday premium pay

Job summary

Global Strategic Business Process Solutions is seeking a dedicated Customer Care Professional for its pioneering team in the Philippines. You will assist customers with parking reservations, refunds, and inquiries, while following client guidelines and using templates for efficiency.

The role requires strong English communication, reliability, and the ability to work onsite in Mandaluyong. Expect a full-time schedule with a stable 40-hour week and growth opportunities as the account expands.

Qualifications

• At least 1 year of BPO customer service experience supporting a US or international account.
• Excellent English communication skills, both verbal and written.
• Willingness to work onsite at Rockwell Business Center Sheridan, Mandaluyong City.
• Able to work without a script and deliver empathetic and educational customer interactions.
• Proven reliability and attendance record; ability to commit to evening, weekend, and holiday scheduling.

Responsibilities

• Book parking reservations using the client’s website, comparing locations for rates and distance.
• Process refunds or reimbursements following client guidelines to resolve customer issues.
• Report on-site parking closures or issues to the client and garage operators.
• Use a tagging chart and pre-built email templates to respond to customers.
• Communicate with the team via Slack and consult SMEs as needed.
• Deliver natural, unscripted conversations with reassurance and clear customer education.

Skills

Excellent English communication

Empathetic customer service

Ability to work without scripts

Reliability and attendance

Multi-tasking across screens

Tools

Slack

Job description

Global Strategic Business Process Solutions is seeking a dedicated Customer Care Professional for its pioneering team in the Philippines. You will assist customers with parking reservations, refunds, and inquiries, while following client guidelines and using templates for efficiency.

The role requires strong English communication, reliability, and the ability to work onsite in Mandaluyong. Expect a full-time schedule with a stable 40-hour week and growth opportunities as the account expands.