Omnichannel Customer Support Specialist - Dayshift, Onsite

Symbos Managed Services Inc; Pasay; On-site; PHP 201,000 - 312,000; Full time

Job summary

Symbos Managed Services Inc is building a Customer Support team for an Australian-led logistics client. You will handle inbound enquiries across voice, chat and email, delivering care, clarity and timely solutions in every interaction.

Join a pioneer team and help shape the customer support function from the ground up, gaining omnichannel exposure while working in a collaborative, supportive environment with predominantly dayshift schedules at MOA Complex, Pasay.

Qualifications

• Experience in customer service or contact centre roles.
• Strong communication across voice and written channels.
• Customer-focused with strong problem-solving ability.
• Confidence using digital tools and systems.
• Willingness to work onsite in MOA Complex, Pasay.
• Openness to predominantly dayshift schedules.

Responsibilities

• Handle inbound customer enquiries through voice, chat and email.
• Resolve customer concerns and manage complaints professionally.
• Provide accurate, clear and timely responses.
• Meet agreed service levels and quality standards.
• Document customer interactions and maintain accurate records.

Skills

Customer service

Multichannel communication

Problem solving

Digital tools proficiency

Onsite work

Job description

Symbos Managed Services Inc is building a Customer Support team for an Australian-led logistics client. You will handle inbound enquiries across voice, chat and email, delivering care, clarity and timely solutions in every interaction.

Join a pioneer team and help shape the customer support function from the ground up, gaining omnichannel exposure while working in a collaborative, supportive environment with predominantly dayshift schedules at MOA Complex, Pasay.