Customer Care Associate

Global Strategic Business Process Solutions; Mandaluyong; On-site; PHP 312,000 - 335,000; Full time

Benefits offered by this job

Pioneering Team Rate

HMO Provided

Pioneer Team Advantage

Family-Like Culture

Performance Bonuses

Perfect Attendance Bonus

Full-time, 40-hour week

Two rest days per week

Paid training from day one

Overtime + holiday premium pay

Job summary

Global Strategic Business Process Solutions is seeking a dedicated Customer Care Professional for its pioneering team in the Philippines. You will assist customers with parking reservations, refunds, and inquiries, while following client guidelines and using templates for efficiency.

The role requires strong English communication, reliability, and the ability to work onsite in Mandaluyong. Expect a full-time schedule with a stable 40-hour week and growth opportunities as the account expands.

Qualifications

• At least 1 year of BPO customer service experience supporting a US or international account.
• Excellent English communication skills, both verbal and written.
• Willingness to work onsite at Rockwell Business Center Sheridan, Mandaluyong City.
• Able to work without a script and deliver empathetic and educational customer interactions.
• Proven reliability and attendance record; ability to commit to evening, weekend, and holiday scheduling.

Responsibilities

• Book parking reservations using the client’s website, comparing locations for rates and distance.
• Process refunds or reimbursements following client guidelines to resolve customer issues.
• Report on-site parking closures or issues to the client and garage operators.
• Use a tagging chart and pre-built email templates to respond to customers.
• Communicate with the team via Slack and consult SMEs as needed.
• Deliver natural, unscripted conversations with reassurance and clear customer education.

Skills

Excellent English communication

Empathetic customer service

Ability to work without scripts

Reliability and attendance

Multi-tasking across screens

Tools

Slack

Job description

About the role

This is a dedicated pioneer Customer Care team in the Philippines to support a leading US-based digital parking reservation platform. Our team assists customers with booking transient parking reservations, processing refunds and reimbursements, relocating reservations, reporting parking issues, and answering any other questions customers may have. As a founding member of this new operation, you will help shape the team from Day 1 — with very high potential to grow into specialized and leadership positions as the account expands.

Key responsibilities

• Book parking reservations using the client's website — comparing locations for rates, distance from the customer's destination, and reviewing amenities and restrictions prior to booking
• Follow the client's processes for rebooking reservations, issuing refunds, or reimbursing customers to resolve their concerns
• Report parking closures, full lots, and other on-site issues to the client and to the operators of the affected parking garages and lots
• Use a tagging chart to accurately label case types and send pre-built email templates (macros) to customers
• Use Slack as the primary channel to communicate with internal team members and subject matter experts (SMEs) for questions and assistance
• Deliver natural, unscripted conversations — using reassurance and empathetic statements, educating customers on processes, and following the client's guidelines for issuing credits, refunds, and reimbursements

About you

• Able to navigate multiple websites and screens at the same time while engaging with customers
• Excellent English communication skills, both verbal and written, with a neutral accent suitable for a US customer base
• Comfortable working without a script — able to deliver reassurance, empathy, and customer education naturally while following client guidelines
• At least 1 year of BPO customer service experience supporting a US or international account preferred; strong candidates with exceptional communication skills may be considered
• Proven reliability and attendance record; ability to commit to evening, weekend, and holiday scheduling
• Willingness to work onsite at Rockwell Business Center Sheridan, Mandaluyong City

Benefits

• Pioneering Team Rate: ₱28,000 basic monthly pay plus ₱2,000 non-taxable allowance — a special rate exclusively for this founding batch
• HMO Provided: Coverage for you as part of your benefits package
• Pioneer Team Advantage: Be a founding member of a brand-new account with very high potential for promotion to specialized and leadership positions as the team grows
• Family-Like Culture: A smaller working environment with a close-knit, family-like culture — a refreshing alternative to large, corporate-style BPOs
• Performance Bonuses: Monthly performance bonuses tied to quality, customer satisfaction, and productivity targets
• Perfect Attendance Bonus: A monthly bonus for perfect attendance — we reward reliability
• Full-time, dedicated account assignment with a stable, predictable 40-hour work week
• Two consecutive rest days scheduled every week
• Paid, company-provided training with no cost to you — fully compensated from day one
• Overtime and holiday work compensated at premium rates; all overtime is pre-approved

About us

Global Strategic Business Process Solutions is a U.S.-owned Business Process Outsourcing (BPO) company founded in 2006. With operations across the United States, Philippines, and Panama, we provide customized outsourcing solutions to clients in industries including healthcare, real estate, insurance, finance, legal services, customer support, and technology.

As a trusted outsourcing partner, Global Strategic helps organizations streamline operations, improve efficiency, and scale their workforce through innovative and secure business process solutions.