Healthcare Dispatch Specialist (Hybrid, 24/7 Scheduling)

Symbos; Manila; Hybrid; PHP 279,000 - 391,000; Full time

Job summary

Symbos in Pasay City, Philippines, is seeking an experienced Dispatch Associate to support Australian non-emergency patient transport operations. You will receive and coordinate transport requests, manage inbound and outbound calls, schedule bookings and complete email and administrative work.

This role requires strong English communication, attention to detail, and the ability to balance calls, emails, scheduling and admin tasks.

Qualifications

• At least 1 year of relevant BPO or contact-centre experience.
• Experience in customer service, contact-centre operations, bookings, scheduling, dispatch or administration.
• Experience handling inbound and/or outbound customer interactions.
• Experience managing email and administrative work in a structured environment.
• Strong spoken and written English communication skills.
• Strong attention to detail and accurate data-entry capability.
• Ability to balance calls, emails, scheduling and administrative tasks.
• Working proficiency in Microsoft Office and contact-centre or operational systems.

Responsibilities

• Receive inbound transport requests and accurately capture all required information.
• Confirm pickup locations, destinations, transport times and passenger details.
• Make outbound calls to confirm, clarify or update transport arrangements.
• Schedule and coordinate transport requests using approved booking and dispatch systems.
• Identify scheduling conflicts, capacity concerns and potential delays, escalating these promptly.
• Update bookings and schedules when requests are changed, cancelled or rescheduled.
• Manage transport-related emails and administrative requests within required timeframes.
• Maintain accurate booking, patient, customer and handover records.
• Communicate clearly and professionally with patients, carers, healthcare facilities and service stakeholders.
• Follow privacy, confidentiality, booking, dispatch and escalation procedures.
• Meet agreed quality, productivity, accuracy, attendance and schedule adherence expectations.

Skills

Customer service

Communication skills

Data entry

Time management

Microsoft Office

Problem solving

Attention to detail

multitasking

Tools

CRM systems

Booking systems

Dispatch systems

Rostering systems

Telephony systems

Job description

Symbos in Pasay City, Philippines, is seeking an experienced Dispatch Associate to support Australian non-emergency patient transport operations. You will receive and coordinate transport requests, manage inbound and outbound calls, schedule bookings and complete email and administrative work.

This role requires strong English communication, attention to detail, and the ability to balance calls, emails, scheduling and admin tasks.