NVOCC Shipping Operations Specialist

CWT Globelink Pte Ltd; Santo Niño 1st; On-site; PHP 300,000 - 420,000; Full time

Job summary

CWT Globelink Pte Ltd in the Philippines is seeking a proactive Customer Service Executive to coordinate end-to-end NVOCC shipments. You will liaise with customers, overseas agents, carriers and internal teams to keep cargo movements on track and provide timely updates.

The role requires strong coordination, communication and problem-solving skills, with 2–4 years in logistics. You will handle bookings, documentation and billing queries, while maintaining accurate shipment records and supporting

Qualifications

• 2–4 years of relevant logistics experience.
• Familiarity with import/export procedures, Incoterms and shipping documentation.
• Proficient in MS Office and administrative tasks.

Responsibilities

• Manage end-to-end import, export, and transshipment operations for NVOCC shipments.
• Coordinate with customers, overseas agents, and internal teams on bookings and cargo movements and delivery schedules.
• Monitor vessel schedules, transshipment connections, and cargo status; follow up on rollovers, delays and amendments.
• Ensure compliance with customs regulations and carrier SOPs.
• Coordinate Dangerous Goods (DG) and transshipment routing requirements as per regulations.
• Provide timely shipment updates and handle customer inquiries and service recovery matters.
• Coordinate billing matters, including freight charges, cost verification and dispute follow-ups.
• Maintain accurate shipment records and support process improvements.
• Other duties as assigned.

Skills

Coordination

Communication

Problem-solving

Organization

Multitasking

Education

GCE O Level

Diploma in Logistics/Shipping/Business Studies

Tools

MS Office

Job description

CWT Globelink Pte Ltd in the Philippines is seeking a proactive Customer Service Executive to coordinate end-to-end NVOCC shipments. You will liaise with customers, overseas agents, carriers and internal teams to keep cargo movements on track and provide timely updates.

The role requires strong coordination, communication and problem-solving skills, with 2–4 years in logistics. You will handle bookings, documentation and billing queries, while maintaining accurate shipment records and supporting