Customer Service Executive – Transportation/ Scheduling

CWT Globelink Pte Ltd; Santo Niño 1st; On-site; PHP 300,000 - 420,000; Full time

Job summary

CWT Globelink Pte Ltd in the Philippines is seeking a proactive Customer Service Executive to coordinate end-to-end NVOCC shipments. You will liaise with customers, overseas agents, carriers and internal teams to keep cargo movements on track and provide timely updates.

The role requires strong coordination, communication and problem-solving skills, with 2–4 years in logistics. You will handle bookings, documentation and billing queries, while maintaining accurate shipment records and supporting

Qualifications

• 2–4 years of relevant logistics experience.
• Familiarity with import/export procedures, Incoterms and shipping documentation.
• Proficient in MS Office and administrative tasks.

Responsibilities

• Manage end-to-end import, export, and transshipment operations for NVOCC shipments.
• Coordinate with customers, overseas agents, and internal teams on bookings and cargo movements and delivery schedules.
• Monitor vessel schedules, transshipment connections, and cargo status; follow up on rollovers, delays and amendments.
• Ensure compliance with customs regulations and carrier SOPs.
• Coordinate Dangerous Goods (DG) and transshipment routing requirements as per regulations.
• Provide timely shipment updates and handle customer inquiries and service recovery matters.
• Coordinate billing matters, including freight charges, cost verification and dispute follow-ups.
• Maintain accurate shipment records and support process improvements.
• Other duties as assigned.

Skills

Coordination

Communication

Problem-solving

Organization

Multitasking

Education

GCE O Level

Diploma in Logistics/Shipping/Business Studies

Tools

MS Office

Job description

About the Role

We are looking for a proactive and detail-oriented Customer Service Executive to manage and coordinate end-to-end shipment activities for NVOCC operations. The successful candidate will work closely with customers, overseas agents, carriers and internal teams to ensure smooth cargo movements, timely shipment updates and effective resolution of operational issues.

Key Responsibilities

• Manage end-to-end import, export, and transshipment operations for NVOCC shipments.

• Coordinate with customers, overseas agents, and internal teams on bookings and cargo movements and delivery schedules.

• Monitor vessel schedules, transshipment connections, and cargo status; proactively follow up on rollovers, delays, amendments and other exceptions.

• Ensure compliance with customs regulations, port authority regulations, and carrier/NVOCC SOPs.

• Co-ordinate Dangerous Goods (DG) and transshipment routing requirements in accordance with applicable regulations and company procedures.

• Provide timely shipment updates and handle customer enquiries, exception and service recovery matters.

• Coordinate billing matters, including freight charges, cost verification, and dispute follow-ups.

• Maintain accurate shipment records in operational systems and support process and service improvements.

• Other duties as per assigned

Job Requirements:

• Minimum GCE ‘O’ Level with 2-4 years of relevant industry experience.

• Candidates with a Diploma in Logistics/Shipping/ Business Studies or a related discipline preferred.

• Familiarity with import/export procedures, Incoterms, and shipping documentation.

• Knowledge of Singapore customs regulations and permit declarations is an advantage.

• Proficient in MS Office.

• Strong coordination, communication, and problem-solving skills.

• Resourceful, proactive and well-organised, with the ability to work independently.

• Able to manage multiple shipments concurrently, prioritise tasks and meet deadlines in a fast-paced environment.

• Detail-oriented with good organisational and follow-up skills.