Nursing Workforce Optimization Manager - Hybrid

Hammerjack Pty Ltd; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid work model

Work-from-home allowance

Training and onboarding

Job summary

Hammerjack Pty Ltd is seeking a Manager, Nursing Workforce Optimization Scheduling to oversee centralized scheduling operations and drive optimization initiatives. You will lead staffing support, performance improvement, and change management across a healthcare workforce.

Requirements include a Bachelor’s degree and 7+ years in workforce management with leadership experience. The role emphasizes data-driven decisions, KPI management, and cross-functional collaboration with clinical and HR teams.

Qualifications

• Bachelor's degree in a related discipline is required.
• 7+ years of experience in workforce management, staffing operations, scheduling operations, healthcare operations, BPO, GBS or shared services.
• 7+ years of leadership or people management experience overseeing operational teams.
• Strong experience in workforce planning, staffing optimization, scheduling operations, and resource management.
• Proven ability to manage operational performance through KPIs, SLAs and service metrics.
• Experience leading process improvement, standardization and transformation initiatives.
• Strong analytical and data-driven decision-making capabilities.
• Excellent stakeholder management, communication and presentation skills.

Responsibilities

• Provide leadership and oversight for centralized scheduling and workforce optimization operations.
• Manage resource optimization teams, scheduling experts, and operational support staff.
• Establish operational goals, service standards, and performance expectations aligned with business objectives.
• Monitor daily workforce operations to ensure productivity, quality, and service excellence.
• Develop and implement workforce optimization strategies to maximize staffing efficiency and labor utilization.
• Oversee staffing allocation processes, scheduling workflows, capacity planning, and resource balancing activities.
• Partner with operational leaders to support workforce forecasting and staffing models.
• Analyze workforce metrics, operational trends, and performance data to identify improvement opportunities.
• Establish, monitor, and manage KPIs, SLAs, and operational benchmarks.
• Review reporting and analytics to assess productivity, service quality, and resource utilization.
• Present operational updates, workforce insights, and recommendations to leadership stakeholders.
• Lead process improvement, standardization, and operational transformation initiatives.
• Support implementation and optimization of workforce management technologies and scheduling systems.
• Collaborate with clinical, operational, HR, finance, and administrative stakeholders.
• Ensure compliance with workforce management standards, policies, and operational procedures.
• Oversee quality assurance activities, audits, risk mitigation efforts, and escalation management.
• Develop operational documentation, workflows, and reporting standards.
• Promote best practices and continuous improvement across workforce management functions.

Skills

Leadership

Stakeholder management

Analytical skills

Communication skills

Education

Bachelor's degree in Business Administration, Statistics, Mathematics, Industrial Engineering, Healthcare Administration, Management

Tools

Microsoft Office

Workforce management systems

Scheduling technologies

Job description

Hammerjack Pty Ltd is seeking a Manager, Nursing Workforce Optimization Scheduling to oversee centralized scheduling operations and drive optimization initiatives. You will lead staffing support, performance improvement, and change management across a healthcare workforce.

Requirements include a Bachelor’s degree and 7+ years in workforce management with leadership experience. The role emphasizes data-driven decisions, KPI management, and cross-functional collaboration with clinical and HR teams.