Manager, Nursing Workforce Scheduling (US Healthcare)

Hammerjack Pty Ltd; Taguig; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid work model

Work-from-home allowance

Training and onboarding

Job summary

Hammerjack Pty Ltd is seeking a Manager, Nursing Workforce Optimization Scheduling to oversee centralized scheduling operations and drive optimization initiatives. You will lead staffing support, performance improvement, and change management across a healthcare workforce.

Requirements include a Bachelor’s degree and 7+ years in workforce management with leadership experience. The role emphasizes data-driven decisions, KPI management, and cross-functional collaboration with clinical and HR teams.

Qualifications

• Bachelor's degree in a related discipline is required.
• 7+ years of experience in workforce management, staffing operations, scheduling operations, healthcare operations, BPO, GBS or shared services.
• 7+ years of leadership or people management experience overseeing operational teams.
• Strong experience in workforce planning, staffing optimization, scheduling operations, and resource management.
• Proven ability to manage operational performance through KPIs, SLAs and service metrics.
• Experience leading process improvement, standardization and transformation initiatives.
• Strong analytical and data-driven decision-making capabilities.
• Excellent stakeholder management, communication and presentation skills.

Responsibilities

• Provide leadership and oversight for centralized scheduling and workforce optimization operations.
• Manage resource optimization teams, scheduling experts, and operational support staff.
• Establish operational goals, service standards, and performance expectations aligned with business objectives.
• Monitor daily workforce operations to ensure productivity, quality, and service excellence.
• Develop and implement workforce optimization strategies to maximize staffing efficiency and labor utilization.
• Oversee staffing allocation processes, scheduling workflows, capacity planning, and resource balancing activities.
• Partner with operational leaders to support workforce forecasting and staffing models.
• Analyze workforce metrics, operational trends, and performance data to identify improvement opportunities.
• Establish, monitor, and manage KPIs, SLAs, and operational benchmarks.
• Review reporting and analytics to assess productivity, service quality, and resource utilization.
• Present operational updates, workforce insights, and recommendations to leadership stakeholders.
• Lead process improvement, standardization, and operational transformation initiatives.
• Support implementation and optimization of workforce management technologies and scheduling systems.
• Collaborate with clinical, operational, HR, finance, and administrative stakeholders.
• Ensure compliance with workforce management standards, policies, and operational procedures.
• Oversee quality assurance activities, audits, risk mitigation efforts, and escalation management.
• Develop operational documentation, workflows, and reporting standards.
• Promote best practices and continuous improvement across workforce management functions.

Skills

Leadership

Stakeholder management

Analytical skills

Communication skills

Education

Bachelor's degree in Business Administration, Statistics, Mathematics, Industrial Engineering, Healthcare Administration, Management

Tools

Microsoft Office

Workforce management systems

Scheduling technologies

Job description

• Lead workforce optimization, driving operational excellence and delivery.
• Exposure to senior stakeholders to influence process improvement and strategies.

About Our Client

Our client is a leading international healthcare organization that operates a network of healthcare facilities and support services. Through its global shared services and workforce operations teams, the organization delivers critical staffing, scheduling, and resource optimization solutions that help ensure high-quality patient care and operational excellence.

Job Description

As a Manager, Nursing Workforce Optimization Scheduling, you will oversee centralized scheduling operations and workforce optimization initiatives while leading a team responsible for staffing support, operational performance, and continuous improvement activities.

• Provide leadership and oversight for centralized scheduling and workforce optimization operations
• Manage resource optimization teams, scheduling experts, and operational support staff
• Establish operational goals, service standards, and performance expectations aligned with business objectives
• Monitor daily workforce operations to ensure productivity, quality, and service excellence
• Develop and implement workforce optimization strategies to maximize staffing efficiency and labor utilization
• Oversee staffing allocation processes, scheduling workflows, capacity planning, and resource balancing activities
• Partner with operational leaders to support workforce forecasting and staffing models
• Analyze workforce metrics, operational trends, and performance data to identify improvement opportunities
• Establish, monitor, and manage KPIs, SLAs, and operational benchmarks
• Review reporting and analytics to assess productivity, service quality, and resource utilization
• Present operational updates, workforce insights, and recommendations to leadership stakeholders
• Lead process improvement, standardization, and operational transformation initiatives
• Support implementation and optimization of workforce management technologies and scheduling systems
• Collaborate with clinical, operational, HR, finance, and administrative stakeholders
• Ensure compliance with workforce management standards, policies, and operational procedures
• Oversee quality assurance activities, audits, risk mitigation efforts, and escalation management
• Develop operational documentation, workflows, and reporting standards
• Promote best practices and continuous improvement across workforce management functions

The Successful Applicant

• Bachelor's degree in Business Administration, Statistics, Mathematics, Industrial Engineering, Healthcare Administration, Management, or a related discipline (non-negotiable)
• Minimum 7 years of experience in workforce management, staffing operations, scheduling operations, healthcare operations, BPO, GBS, or shared services environments
• Minimum 7 years of leadership or people management experience overseeing operational teams
• Strong experience in workforce planning, staffing optimization, scheduling operations, and resource management
• Proven ability to manage operational performance through KPIs, SLAs, and service metrics
• Experience leading process improvement, standardization, and transformation initiatives
• Strong analytical and data-driven decision-making capabilities
• Excellent stakeholder management, communication, and presentation skills
• Ability to manage cross-functional relationships across local and global teams
• Experience with workforce management systems and scheduling technologies
• Advanced proficiency in Microsoft Office tools

Preferred Qualifications:

• Registered Nurse (RN) qualification
• UKG Certification
• Experience in a healthcare environment supporting hospital operations
• Background in workforce planning methodologies, labor optimization, and operational forecasting
• Experience with staffing technologies and workforce management platforms
• Knowledge of medical terminology
• Familiarity with EPIC, ConnectCare, OpTime, or similar healthcare systems

What's on Offer

• Lead a collaborative team of scheduling experts based in the heart of BGC
• Receive hands-on training and support during your first three months
• Transition to a hybrid work setup after training, offering the best of both office collaboration and remote flexibility
• Work closely with local and international stakeholders in a 24/7 healthcare environment
• Benefit from a work-from-home allowance to help build an efficient and productive home workstation
• Enjoy a predictable hybrid arrangement with around 10 office days per month

Contact: Kiana Dotullo

Quote job ref: JN-092026-7097550

Phone number: [phone]