Manager, Nursing Workforce Scheduling (US Healthcare)

Michael Page; Taguig; Hybrid; PHP 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Hybrid work setup after training

Work-from-home allowance

Hybrid arrangement ~10 office days per

Training and onboarding support

Job summary

Michael Page is seeking a Manager, Nursing Workforce Optimization Scheduling to oversee centralized scheduling operations and workforce optimization initiatives within a 24/7 healthcare environment in Manila. You will lead staffing support, drive performance, and champion continuous improvement.

The successful applicant will manage resource optimization teams, develop KPIs, collaborate with clinical and HR stakeholders, and implement scheduling technologies with a hybrid work model after

Qualifications

• Bachelor's degree in Business Administration, Statistics, Mathematics, Industrial Engineering, Healthcare Administration, Management, or related field.
• 7+ years in workforce management, staffing ops, scheduling, healthcare ops, BPO/GBS/shared services.
• 7+ years of leadership overseeing operational teams.
• Strong experience with workforce planning, staffing optimization, scheduling, and resource management.
• Proven ability to manage performance via KPIs, SLAs, and metrics.
• Experience leading process improvement and transformation initiatives.
• Analytical and data-driven decision-making capabilities.
• Excellent stakeholder management, communication, and presentation skills.
• Ability to work with cross-functional teams across local and global groups.
• Experience with workforce management systems and scheduling technologies.

Responsibilities

• Provide leadership and oversight for centralized scheduling and workforce optimization operations.
• Manage resource optimization teams, scheduling experts, and operational support staff.
• Establish goals, service standards, and performance expectations aligned with business objectives.
• Monitor daily workforce operations for productivity, quality, and service excellence.
• Develop and implement workforce optimization strategies to maximize staffing efficiency and labor utilization.
• Oversee staffing allocation, scheduling workflows, capacity planning, and resource balancing.
• Partner with operational leaders to support forecasting and staffing models.
• Analyze workforce metrics, trends, and performance data to identify improvements.
• Establish, monitor, and manage KPIs, SLAs, and benchmarks.
• Review reporting to assess productivity and quality; present updates to leadership.
• Lead process improvement, standardization, and transformation initiatives.
• Support implementation of workforce management tech and scheduling systems.
• Collaborate with clinical, operational, HR, finance, and admin stakeholders.
• Ensure compliance with workforce management standards and procedures.
• Oversee QA activities, risk mitigation, and escalation management.
• Develop operational documentation, workflows, and reporting standards.

Skills

Leadership

Stakeholder management

Analytical thinking

Communication

Project management

Data-driven decisions

Microsoft Office

Education

Bachelor's degree in related field

Tools

UKG Certification

EPIC

ConnectCare

OpTime

Job description

• Lead workforce optimization, driving operational excellence and delivery.
• Exposure to senior stakeholders to influence process improvement and strategies.

About Our Client

Our client is a leading international healthcare organization that operates a network of healthcare facilities and support services. Through its global shared services and workforce operations teams, the organization delivers critical staffing, scheduling, and resource optimization solutions that help ensure high-quality patient care and operational excellence.

Job Description

As a Manager, Nursing Workforce Optimization Scheduling, you will oversee centralized scheduling operations and workforce optimization initiatives while leading a team responsible for staffing support, operational performance, and continuous improvement activities.

Key responsibilities include:

• Provide leadership and oversight for centralized scheduling and workforce optimization operations
• Manage resource optimization teams, scheduling experts, and operational support staff
• Establish operational goals, service standards, and performance expectations aligned with business objectives
• Monitor daily workforce operations to ensure productivity, quality, and service excellence
• Develop and implement workforce optimization strategies to maximize staffing efficiency and labor utilization
• Oversee staffing allocation processes, scheduling workflows, capacity planning, and resource balancing activities
• Partner with operational leaders to support workforce forecasting and staffing models
• Analyze workforce metrics, operational trends, and performance data to identify improvement opportunities
• Establish, monitor, and manage KPIs, SLAs, and operational benchmarks
• Review reporting and analytics to assess productivity, service quality, and resource utilization
• Present operational updates, workforce insights, and recommendations to leadership stakeholders
• Lead process improvement, standardization, and operational transformation initiatives
• Support implementation and optimization of workforce management technologies and scheduling systems
• Collaborate with clinical, operational, HR, finance, and administrative stakeholders
• Ensure compliance with workforce management standards, policies, and operational procedures
• Oversee quality assurance activities, audits, risk mitigation efforts, and escalation management
• Develop operational documentation, workflows, and reporting standards
• Promote best practices and continuous improvement across workforce management functions

The Successful Applicant

• Bachelor's degree in Business Administration, Statistics, Mathematics, Industrial Engineering, Healthcare Administration, Management, or a related discipline (non-negotiable)
• Minimum 7 years of experience in workforce management, staffing operations, scheduling operations, healthcare operations, BPO, GBS, or shared services environments
• Minimum 7 years of leadership or people management experience overseeing operational teams
• Strong experience in workforce planning, staffing optimization, scheduling operations, and resource management
• Proven ability to manage operational performance through KPIs, SLAs, and service metrics
• Experience leading process improvement, standardization, and transformation initiatives
• Strong analytical and data-driven decision-making capabilities
• Excellent stakeholder management, communication, and presentation skills
• Ability to manage cross-functional relationships across local and global teams
• Experience with workforce management systems and scheduling technologies
• Advanced proficiency in Microsoft Office tools

Preferred Qualifications

• Registered Nurse (RN) qualification
• UKG Certification
• Experience in a healthcare environment supporting hospital operations
• Background in workforce planning methodologies, labor optimization, and operational forecasting
• Experience with staffing technologies and workforce management platforms
• Knowledge of medical terminology
• Familiarity with EPIC, ConnectCare, OpTime, or similar healthcare systems

What's on Offer

• Lead a collaborative team of scheduling experts based in the heart of BGC
• Receive hands-on training and support during your first three months
• Transition to a hybrid work setup after training, offering the best of both office collaboration and remote flexibility
• Work closely with local and international stakeholders in a 24/7 healthcare environment
• Benefit from a work-from-home allowance to help build an efficient and productive home workstation
• Enjoy a predictable hybrid arrangement with around 10 office days per month