Urgent Hiring: Call Center Agent – Davao Site!

Work Avenue and Business Solutions Incorporated; Davao City; Presencial; PHP 223 000 - 312 000; Tempo integral

Resumo da oferta

Work Avenue and Business Solutions Incorporated is seeking a customer support agent to handle inbound and outbound calls for telecommunications accounts. You will assist with inquiries, resolve service concerns, and document interactions to maintain accurate account records.

The role requires at least 6 months in customer care, B2 English communication, and a high school diploma. Willingness to work onsite and in a shifting schedule, including weekends and holidays, is essential.

Qualificações

• At least 6 months of customer care experience (CCE)
• B2 English communication skills
• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)

Responsabilidades

• Handle inbound and outbound calls from customers
• Assist with telecommunications account inquiries and service requests
• Troubleshoot basic service and technical concerns
• Process account updates, payments, and other customer requests
• Resolve complaints professionally and efficiently
• Provide accurate information about products, services, and account details
• Document customer interactions and update account records
• Meet quality, productivity, and customer satisfaction targets

Conhecimentos

B2 English

Customer service

Formação académica

High School Diploma

Descrição da oferta de emprego

Provide customer support for Telecommunications accounts by handling inbound and outbound calls, assisting with account inquiries, resolving service concerns, troubleshooting basic issues, and delivering quality customer service.

Qualifications

• At least 6 months of (CCE)

• B2 English communication skills

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)

• Willing to work onsite

• Willing to work in a shifting schedule, including weekends and holidays

Key Responsibilities

• Handle inbound and outbound calls from customers

• Assist with telecommunications account inquiries and service requests

• Troubleshoot basic service and technical concerns

• Process account updates, payments, and other customer requests

• Resolve complaints professionally and efficiently

• Provide accurate information about products, services, and account details

• Document customer interactions and update account records

• Meet quality, productivity, and customer satisfaction targets