Customer Service Representative | Voice & Non-Voice | Start ASAP

AML & GS PLACEMENT ENTERPRISES COMPANY INC; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

AML & GS PLACEMENT ENTERPRISES COMPANY INC is seeking a dedicated Customer Service Representative to join our call centre and customer service team in Quezon City, Metro Manila. This full-time role involves handling voice calls and non-voice channels, delivering exceptional service and building lasting relationships with customers.

You will respond to inquiries across channels, provide accurate product information, and ensure customer satisfaction while maintaining detailed records in company

Responsibilities

• Handle incoming and outgoing customer calls in a professional and courteous manner, addressing enquiries and resolving issues efficiently
• Respond to customer emails, live chat messages, and other non-voice channels in a timely and professional manner
• Provide accurate information about products and services to customers
• Process customer requests, complaints, and feedback with empathy and a solutions-focused approach
• Maintain detailed and accurate records of all customer interactions using company systems
• Meet or exceed key performance indicators including call handling time, customer satisfaction scores, and resolution rates
• Escalate complex issues to supervisors or specialist teams when necessary
• Collaborate with colleagues and other departments to ensure customer issues are resolved promptly
• Follow company policies and procedures, as well as compliance and regulatory requirements
• Participate in ongoing training and development to enhance product knowledge and customer service skills

Job description

About the role AML & GS PLACEMENT ENTERPRISES COMPANY INC is seeking a dedicated and customer-focused Customer Service Representative to join our dynamic call centre and customer service team. This is a full-time position based in Quezon City, Metro Manila, with the opportunity to start as soon as possible. In this role, you will be the voice of our company, delivering exceptional service to our customers through both voice and non-voice channels. You will play a crucial part in building lasting customer relationships and ensuring customer satisfaction across all interactions.

Key responsibilities

• Handle incoming and outgoing customer calls in a professional and courteous manner, addressing enquiries and resolving issues efficiently

• Respond to customer emails, live chat messages, and other non-voice channels in a timely and professional manner

• Provide accurate information about products and services to customers

• Process customer requests, complaints, and feedback with empathy and a solutions-focused approach

• Maintain detailed and accurate records of all customer interactions using company systems

• Meet or exceed key performance indicators including call handling time, customer satisfaction scores, and resolution rates

• Escalate complex issues to supervisors or specialist teams when necessary

• Collaborate with colleagues and other departments to ensure customer issues are resolved promptly

• Follow company policies and procedures, as well as compliance and regulatory requirements

• Participate in ongoing training and development to enhance product knowledge and customer service skills