Non-Voice Customer Service Representative (CSR Urgent | 1-Day Hiring Process Mid-Shift Schedule)

TDCX; Pasig; Vor Ort; PHP 279.000 - 446.000; Vollzeit

Benefits dieser Stelle

Competitive remuneration

Medical coverage

Public transport access

Performance incentives

Zusammenfassung

TDCX is hiring for a customer service role in Ortigas Center, Pasig. You will handle preliminary investigations and resolve simple e-commerce inquiries, stay knowledgeable about products, and track order/logistics status per SOPs.

The job emphasizes strong English communication and the ability to type at 40 wpm, with rotating shifts and a collaborative environment. Candidates should have at least 6 months in a BPO setting, related chat support experience, and a college degree.

Qualifikationen

• 6+ months of customer service experience in a BPO environment.
• Chat/online support experience is preferred.
• Strong written and verbal English communication skills.
• Able to type at least 40 wpm.

Aufgaben

• Conduct preliminary investigations and resolve simple e-commerce customer inquiries per SOPs.
• Stay informed on leading e-commerce products and services standards.
• Check order and logistics status and resolve reported issues.
• Meet turnaround time and quality standards; escalate when needed.
• Handle peak contact volumes during promotions and trainings.

Kenntnisse

Customer service experience

Typing speed

English communication

Ausbildung

College degree

Jobbeschreibung

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future starting with yours

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Conducts preliminary investigations and attempts to resolve L1(Level One) E-commerce-related customer service inquiries (small issues, simple queries, within the scope of product documentation) according to the given SOPs.
• Become and remain knowledgeable and passionate about leading E-commerce products and services standards.
• Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.
• Review the reported issues within agreed turnaround times and standards of quality.
• Escalate issues to immediate supervisor following proper escalation procedures.
• Capable of coping with peaks in contact volumes during promotion seasons.
• Complete and pass all required basic product related trainings.

Who are we looking for?

• College Graduate
• Must have at least 6 months customer service experience in a BPO set up
• Chat support experience is highly preferred
• Able to type at a speed of at least 40 words per minute
• Excellent verbal and written English communication skills
• Amenable to work in rotating shifts
• Can work in Ortigas Center, Pasig City