Phone Support & Solutions Specialist

Alorica Inc.; Manila; On-site; PHP 201,000 - 268,000; Full time

Job summary

Alorica Inc. in Manila is seeking a brand representative to provide phone-based customer support, addressing questions or concerns about a product or service and offering sounding solutions.

The role emphasizes delivering prompt, accurate information and representing the brand with a high standard of service. The ideal candidate has 1-2 years of customer service experience on the phone, strong communication skills, and a proactive, energetic approach to helping customers and teammates.

Qualifications

• 1-2 years customer service experience – telephone experience
• Analytical thinker and problem solver
• Attention to detail and quality-oriented
• Excellent listening and interpersonal skills
• Adaptive to change
• Excellent oral and written communication skills
• Highly energetic with motivation to assist Customers and other team members
• Active listening skills
• Multi-task oriented
• Confident and positive attitude

Responsibilities

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Education

High School Diploma or Equivalent

Tools

PC proficiency

Job description

Alorica Inc. in Manila is seeking a brand representative to provide phone-based customer support, addressing questions or concerns about a product or service and offering sounding solutions.

The role emphasizes delivering prompt, accurate information and representing the brand with a high standard of service. The ideal candidate has 1-2 years of customer service experience on the phone, strong communication skills, and a proactive, energetic approach to helping customers and teammates.