Phone Support & Customer Experience Specialist

Alorica Inc.; Makati; On-site; PHP 223,000 - 335,000; Full time

Job summary

Alorica Inc. in Makati, Philippines, is looking for a brand representative to handle inbound customer calls and resolve questions with precise information. You will document interactions and stay updated on all programs and procedures to perform effectively.

The role emphasizes delivering high-quality service, maintaining a positive attitude, and upselling where appropriate, while upholding the highest standards of the brand.

Qualifications

• 1-2 years customer service experience – telephone experience.
• Motivated in a service environment and attentive to quality.
• Analytical thinker with good problem-solving skills.
• Proficient with PCs and basic office software.
• Strong listening and written communication abilities.

Responsibilities

• Communicate via inbound telephone calls with customers.
• Provide prompt resolution to inquiries with accurate information.
• Accurately document and update records in required systems.
• Understand programs, systems, and procedures to perform the job.
• Generate fees and upsell wherever possible.
• Represent the brand to maintain high standards.

Skills

Customer service

Telephone experience

Active listening

Interpersonal skills

Analytical thinking

Problem solving

Multitasking

Attention to detail

Positive attitude

Adaptive to change

PC proficiency

Written communication

Education

High School Diploma or Equivalent

Job description

Alorica Inc. in Makati, Philippines, is looking for a brand representative to handle inbound customer calls and resolve questions with precise information. You will document interactions and stay updated on all programs and procedures to perform effectively.

The role emphasizes delivering high-quality service, maintaining a positive attitude, and upselling where appropriate, while upholding the highest standards of the brand.