Phone Support Specialist - Customer Experience

Alorica Inc.; Manila; On-site; PHP 223,000 - 335,000; Full time

Job summary

Alorica Inc. Manila is seeking a Brand representative to handle inbound customer calls, respond to questions about products or services, and provide sounding solutions to customers.

The role requires strong listening skills, patience, and a confident, positive attitude. You will document interactions in required systems, upsell when appropriate, and uphold the highest standards of the brand while supporting teammates in a dynamic service environment.

Qualifications

• 1-2 years customer service experience – telephone experience.
• Ability to remain highly motivated in a service environment.
• Analytical thinker and problem solver.
• PC proficiency.
• Attention to detail and quality-oriented.
• Highly energetic with motivation to assist Customers and other team members.
• Active listening skills.
• Multi-task oriented.
• Excellent listening and interpersonal skills.
• Confident and positive attitude.
• Adaptive to change.
• Excellent oral and written communication skills.

Responsibilities

• Communicate via inbound telephone calls with customers.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Accurately document and update records in required systems.
• Understand all programs, systems, and procedures necessary to perform the job effectively.
• Generate fees and up-sell wherever possible.
• Represent highest standards of the brand.

Skills

Active listening

Interpersonal skills

Customer service

Phone experience

Attention to detail

Problem solving

Multi-tasking

Communication skills

Adaptive to change

Motivation to assist

Education

High School Diploma or Equivalent

Job description

Alorica Inc. Manila is seeking a Brand representative to handle inbound customer calls, respond to questions about products or services, and provide sounding solutions to customers.

The role requires strong listening skills, patience, and a confident, positive attitude. You will document interactions in required systems, upsell when appropriate, and uphold the highest standards of the brand while supporting teammates in a dynamic service environment.