Non-Voice CSR (Open For Newbies)

Crescendo Staffing and Business Consulting Inc.; Quezon City; Remote; PHP 279,000 - 390,600; Full time

Job summary

A leading staffing agency in the Philippines is looking for customer service representatives to provide excellent service through non-voice channels. Candidates will engage with customers via chat and email, addressing inquiries and complaints effectively. Experience is welcomed but not required. This is a fully virtual process without the need for prior BPO experience.

Qualifications

• Excellent communication skills in English.
• Ability to resolve customer issues independently.
• Experience with chat and email support is a plus.

Responsibilities

• Provide excellent customer service through non-voice communication channels.
• Engage with customers to resolve issues promptly and effectively.
• Handle customer inquiries and complaints via chat and email.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to enhance customer experience.

Job description

• Provide excellent customer service through non-voice communication channels.
• Engage with customers to resolve issues promptly and effectively.
• Handle customer inquiries and complaints via chat and email.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to enhance customer experience.

1. No Mock Call, No Versant needed — Fully Virtual Process until Job Offer
2. Quick application process: 30–50 minutes
3. No BPO experience required — but experienced applicants are welcome
4. Laptop or desktop is needed for the virtual process