Customer Service Representative (NO MOCK CALL) - OPEN FOR ALL | Virtual Processing

STACKph; Makati; On-site; PHP 223,200 - 390,600; Full time

Job summary

STACKph in the Philippines is seeking a customer service specialist to provide exceptional support via chat and email, assist with inquiries, troubleshoot issues, and educate customers about products and services.

The role prefers a high school diploma, 0–2 years of experience, excellent English communication, and strong problem-solving abilities; Salesforce experience is a plus. This is a remote position with flexible scheduling, offering a collaborative team environment.

Qualifications

• High school diploma or equivalent preferred.
• 0–2 years of customer service experience preferred.
• Proficient in English; strong problem-solving skills.
• Experience with Salesforce is a plus.
• Excellent communication skills; team player; adaptable to changing environments.

Responsibilities

• Provide exceptional customer service via chat and email.
• Assist customers with inquiries, troubleshooting, and issue resolution.
• Maintain records of customer interactions and follow up on outstanding issues.
• Collaborate with team members to improve customer satisfaction and operational efficiency.
• Educate customers about products and services, ensuring they have the information needed.

Skills

English proficiency

Problem solving

Team player

Adaptable

Education

High school diploma or equivalent

Tools

Salesforce

Job description

Description

• Provide exceptional customer service via various channels including chat and email.


• Assist customers with inquiries, troubleshooting, and issue resolution.


• Maintain records of customer interactions and follow up on outstanding issues.


• Collaborate with team members to improve customer satisfaction and operational efficiency.


• Educate customers about products and services, ensuring they have the information needed.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.


• Experience Level: 0–2 years of customer service experience preferred.


• Skills and Competencies: Proficient in English; strong problem-solving skills; experience with Salesforce is a plus.


• Qualities and Traits: Excellent communication skills; team player; adaptable to changing environments.


• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively.


• Working Conditions: Remote work environment with flexible scheduling options.