NOC Network Engineer — Night-Shift Incident Triage Pro

iOPEX Technologies Phil; Taguig; On-site; PHP 558,000 - 781,000; Full time

Benefits offered by this job

HMO coverage

Leave credits

Night differential pay

Annual reviews & salary increases

Two guaranteed rest days every week

Easy-to-reach office location

Job summary

iOPEX Technologies is seeking a Network Engineer for an onsite role in Taguig. The position focuses on after-hours escalation, incident handling, and deep triage of EV charging issues, with primary responsibility for NOC/SOC incidents during non-US business hours.

You will analyze OCPP messages, charger logs, IoT telemetry, and network traces to identify root causes and patterns. The role emphasizes operational excellence, proper triaging, and ongoing collaboration with engineering and QA teams.

Qualifications

• At least 1 year of NOC or Network Engineer experience.
• Good to excellent English communications skills.
• Willing to work predominantly night shifts and rotating schedules in BGC, Taguig.

Responsibilities

• After‑Hours Escalation & Incident Handling.
• Act as the primary technical escalation contact for NOC/SOC incidents during non‑US business hours.
• Perform deep triage of complex EV charging issues to determine root cause (Backend vs charger vs site vs network).
• Stabilize incidents where possible and prepare hand‑off packages for US teams.
• Review and interpret OCPP message flows, charger logs, IoT telemetry, and network traces.
• Identify recurring patterns, systemic risks, or quality signals; provide Engineering feedback.
• Participate in weekly sync with NOC, Engineering, and QA to review trends and lessons learned.
• Enforce proper triaging and improve signal‑to‑noise ratio for Engineering.
• Help refine escalation criteria, severity definitions, and runbooks.

Skills

NOC / Network Engineer experience

English communication

Night shift

Job description

iOPEX Technologies is seeking a Network Engineer for an onsite role in Taguig. The position focuses on after-hours escalation, incident handling, and deep triage of EV charging issues, with primary responsibility for NOC/SOC incidents during non-US business hours.

You will analyze OCPP messages, charger logs, IoT telemetry, and network traces to identify root causes and patterns. The role emphasizes operational excellence, proper triaging, and ongoing collaboration with engineering and QA teams.