Night NOC Analyst: IT Monitoring & Incident Response

Technology Elite, Inc.; Mabalacat; On-site; PHP 420,000 - 600,000; Full time

Benefits offered by this job

Free relocation accommodation

20 Days PTO annually

HMO coverage for employee +1

All government mandated benefits

Job summary

Technology Elite, Inc. seeks a NOC Analyst to perform Tier 1 IT monitoring and incident management for multi-tenant environments at the Clark, Pampanga site.

You will support the IT team, manage tickets, review backups, and monitor systems to minimize downtime. You will work a night shift and collaborate with professional service engineers, documenting actions and adhering to SLAs while ensuring security and operational standards.

Qualifications

• Minimum of 2 years of experience in Service Desk Level 2, End User Compute and Network Operation or equivalent experience.
• Strong organizational skills with high attention to detail.
• Proficiency in Microsoft Office Applications (Outlook, Word, Excel, PowerPoint, OneNote).
• Proficiency in Service Desk and NOC systems
• Good written and verbal communication skills.
• Ability to manage multiple tasks simultaneously and meet deadlines.

Responsibilities

• Handle Tier 1 support functions including events detection, validation, classification, recording, troubleshooting, and escalation as needed.
• Monitor and maintain IT systems, manage incident lifecycle, and support multi-tenant managed services.
• Review backup reports and ensure recoverability of customer systems.
• Monitor RMM platforms and ensure proper reporting and automation.
• Triage incidents, document steps, and escalate to senior engineers when required.
• Maintain operational procedures, SOPs, and customer-specific guides.

Skills

Service Desk Level 2

End User Compute

Network Operations

Strong organizational skills

Communication skills

Multitasking

Tools

Microsoft 365

Service Desk software

NOC systems

Office suite

Job description

Technology Elite, Inc. seeks a NOC Analyst to perform Tier 1 IT monitoring and incident management for multi-tenant environments at the Clark, Pampanga site.

You will support the IT team, manage tickets, review backups, and monitor systems to minimize downtime. You will work a night shift and collaborate with professional service engineers, documenting actions and adhering to SLAs while ensuring security and operational standards.