NOC Network Engineer | Pioneer Team

iOPEX Technologies Phil; Taguig; On-site; PHP 558,000 - 781,000; Full time

Benefits offered by this job

HMO coverage

Leave credits

Night differential pay

Annual reviews & salary increases

Two guaranteed rest days every week

Easy-to-reach office location

Job summary

iOPEX Technologies is seeking a Network Engineer for an onsite role in Taguig. The position focuses on after-hours escalation, incident handling, and deep triage of EV charging issues, with primary responsibility for NOC/SOC incidents during non-US business hours.

You will analyze OCPP messages, charger logs, IoT telemetry, and network traces to identify root causes and patterns. The role emphasizes operational excellence, proper triaging, and ongoing collaboration with engineering and QA teams.

Qualifications

• At least 1 year of NOC or Network Engineer experience.
• Good to excellent English communications skills.
• Willing to work predominantly night shifts and rotating schedules in BGC, Taguig.

Responsibilities

• After‑Hours Escalation & Incident Handling.
• Act as the primary technical escalation contact for NOC/SOC incidents during non‑US business hours.
• Perform deep triage of complex EV charging issues to determine root cause (Backend vs charger vs site vs network).
• Stabilize incidents where possible and prepare hand‑off packages for US teams.
• Review and interpret OCPP message flows, charger logs, IoT telemetry, and network traces.
• Identify recurring patterns, systemic risks, or quality signals; provide Engineering feedback.
• Participate in weekly sync with NOC, Engineering, and QA to review trends and lessons learned.
• Enforce proper triaging and improve signal‑to‑noise ratio for Engineering.
• Help refine escalation criteria, severity definitions, and runbooks.

Skills

NOC / Network Engineer experience

English communication

Night shift

Job description

Embrace the power of innovation with iOPEX Technologies.

We are looking for awesome Network Engineer for our #iopexhappy@work team.

Core Responsibilities:

• After‑Hours Escalation & Incident Handling

• Act as the primary technical escalation contact for NOC/SOC incidents during non‑US business hours

• Perform deep triage of complex EV charging issues to determine:

• Backend vs charger vs site vs network root cause

• Severity, customer impact, and recovery path

• Stabilize incidents where possible and prepare clean hand‑off packages for US teams

System & Log Analysis

Review and interpret:

• OCPP message flows and charger logs

• IoT telemetry and heartbeat data

• Network traces, modem/SIM behavior, and connectivity anomalies

• Identify recurring patterns, systemic risks, or quality signals

• Quality & Engineering Feedback Loop

• Provide structured feedback to Engineering and QA on:

• Recurrent failure modes Charger/vehicle behavior

• Participate in weekly sync with NOC and Engineering and QA to review trends and lessons learned

• Operational Excellence & Triage Discipline

• Enforce proper triaging (“traffic‑cop” behavior) within the NOC:

• Ensure issues are categorized correctly

• Prevent premature or improper escalations

• Improve signal‑to‑noise ratio for Engineering

• Help refine escalation criteria, severity definitions, and runbooks

Qualifications

• At least 1 year of NOC or Network Engineer experience

• Good to excellent English communications skills

• Must be willing to work predominantly night shifts and rotating schedules in BGC, Taguig

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)

• Work set up: Onsite

• Schedule: Shifting

• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

Why You’ll Love Working with Us

At iOPEX, we don’t just offer jobs—we help you grow a career you’ll love

Here’s what’s waiting for you:

• Competitive pay that values your skills

• Fun employee activities to keep things exciting

• Stable career with strong, long‑term accounts

• Weekly learning sessions to level up your skills

• Fast career growth with clear paths to move up

• Easy-to-reach office location

• HMO coverage for your health & peace of mind

• Leave credits (with conversion options!)

• Night differential pay for eligible shifts

• Annual reviews & salary increases

• Two guaranteed rest days every week

Most importantly, you’ll be part of a people-first team where collaboration, growth, and good vibes are part of everyday work life.