Network Engineer | US Account

iOPEX Technologies Phil; Taguig; On-site; PHP 391,000 - 670,000; Full time

Benefits offered by this job

HMO coverage

Two rest days per week

Night differential pay

Annual salary reviews

Job summary

iOPEX is hiring a Network Engineer for its NOC-focused team in Taguig. The role centers on after-hours escalation, incident handling, and detailed triage across EV charging networks and IoT data.

Responsibilities include serving as the primary escalation contact during non-US hours, reviewing logs and traces, and providing structured feedback to Engineering and QA. The position requires night shifts, rotating schedules, and strong English communication.

Qualifications

• At least 1 year of NOC or Network Engineer experience.
• Good to excellent English communications skills.
• Must be willing to work predominantly night shifts and rotating schedules in BGC, Taguig.

Responsibilities

• Handle after-hours escalation and incident handling.
• Act as the primary escalation contact for NOC/SOC incidents during non-US business hours.
• Perform deep triage of complex EV charging issues to determine root cause: backend vs charger vs site vs network.
• Review OCPP message flows, charger logs, IoT telemetry and connectivity data for patterns and risks.
• Enforce proper triaging and improve escalation criteria and runbooks.

Skills

NOC experience

Network engineering

Incident handling

English communication

Job description

We are looking for awesome Network Engineer for our #iopexhappy@work team.

Core Responsibilities:

• After‑Hours Escalation & Incident Handling
• Act as the primary technical escalation contact for NOC/SOC incidents during non‑US business hours
• Perform deep triage of complex EV charging issues to determine:
• Backend vs charger vs site vs network root cause
• Severity, customer impact, and recovery path
• Stabilize incidents where possible and prepare clean hand‑off packages for US teams

System & Log Analysis

• Review and interpret:
• OCPP message flows and charger logs
• IoT telemetry and heartbeat data
• Network traces, modem/SIM behavior, and connectivity anomalies
• Identify recurring patterns, systemic risks, or quality signals
• Quality & Engineering Feedback Loop
• Provide structured feedback to Engineering and QA on:
• Recurrent failure modes Charger/vehicle behavior
• Participate in weekly sync with NOC and Engineering and QA to review trends and lessons learned
• Operational Excellence & Triage Discipline
• Enforce proper triaging ("traffic‑cop" behavior) within the NOC:
• Ensure issues are categorized correctly
• Prevent premature or improper escalations
• Improve signal‑to‑noise ratio for Engineering
• Help refine escalation criteria, severity definitions, and runbooks

Qualifications

• At least 1 year of NOC or Network Engineer experience
• Good to excellent English communications skills
• Must be willing to work predominantly night shifts and rotating schedules in BGC, Taguig

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

At iOPEX, we don’t just offer jobs—we help you grow a career you’ll love

Here’s what’s waiting for you:

Why You’ll Love Working with Us

• Competitive pay that values your skills
• Fun employee activities to keep things exciting
• Stable career with strong, long-term accounts
• Weekly learning sessions to level up your skills
• Fast career growth with clear paths to move up
• Easy-to-reach office location
• HMO coverage for your health & peace of mind
• Leave credits (with conversion options!)
• Night differential pay for eligible shifts
• Annual reviews & salary increases
• Two guaranteed rest days every week

Most importantly, you’ll be part of a people-first team where collaboration, growth, and good vibes are part of everyday work life.