NOC Engineer: Cisco Networks & Servers, Client-Facing

IT by Design Philippines Inc.; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Hands-on exposure to global clients

Enterprise IT environments

Opportunities to expand technical exp.

Collaborative operations team

Global MSP experience

Job summary

IT by Design Philippines Inc. is seeking a Network Operations Center (NOC) Engineer to monitor and troubleshoot network and server environments in a 24/7 setting.

You will work with Cisco technologies, virtualization, and cloud infrastructure while coordinating with clients and internal teams to keep critical systems running smoothly. Strong English communication, hands-on experience with Windows Server, Azure, and MSP-style support will help you thrive in this global MSP environment.

Qualifications

• Experience managing Windows Server, Exchange, and Microsoft 365 offerings.
• Solid networking knowledge across Cisco equipment, VLANs, and VPNs.
• Hands-on virtualization, cloud platforms, and MSP-style support.

Responsibilities

• Monitor, troubleshoot, and resolve network and server incidents in a 24/7 NOC.
• Troubleshoot Cisco routers, switches, firewalls, and infrastructure elements.
• Monitor Windows/Linux servers for performance, availability, and health.
• Respond to alerts and incidents within defined SLAs and document steps taken.
• Communicate clearly with clients and internal teams about progress and resolutions.
• Perform initial root cause analysis and prepare detailed documentation.
• Coordinate with technical teams to resolve complex infrastructure issues.
• Maintain overall system stability and uptime across multiple client environments.

Skills

Windows Server

Microsoft 365

Exchange

Azure

Virtualization

Cisco networking

Meraki

VLANs

Routing & Switching

Firewalls & VPNs

DNS & DHCP

Troubleshooting skills

MSP experience

English communication

Job description

IT by Design Philippines Inc. is seeking a Network Operations Center (NOC) Engineer to monitor and troubleshoot network and server environments in a 24/7 setting.

You will work with Cisco technologies, virtualization, and cloud infrastructure while coordinating with clients and internal teams to keep critical systems running smoothly. Strong English communication, hands-on experience with Windows Server, Azure, and MSP-style support will help you thrive in this global MSP environment.