L2 /NOC Engineer

IT by Design Philippines Inc.; Philippines; On-site; PHP 420,000 - 640,000; Full time

Benefits offered by this job

Day 1 HMO

Life insurance

Pet insurance

Night differential

WFO allowance

Job summary

IT by Design Philippines Inc. is seeking a NOC Engineer located onsite in BGC, Taguig, with a night shift aligned to EST hours.

You will provide Level 2 technical support for Windows, Active Directory, servers, and network infrastructure; monitor alerts, troubleshoot incidents, perform RCAs, document resolutions, and maintain system availability. The role requires strong English communication, night shifts, and hands-on experience with Cisco, Fortinet, or Cisco Meraki in MSP environments.

Qualifications

• 2–3 years of experience in NOC, L2 IT support, Systems Administration, Network Support, or similar role.
• Hands-on experience with Windows and Active Directory.
• Strong troubleshooting knowledge of Windows Server, AD, DNS, and DHCP.
• Working knowledge of networking concepts including TCP/IP, VLANs, routing, switching, and VPN.
• Experience with Cisco, Fortinet, or Cisco Meraki is preferred.
• Experience with monitoring and ITSM/ticketing platforms.
• Good English communication skills, both verbal and written.
• Willing to work onsite in BGC, Taguig, on a night shift aligned with EST hours.

Responsibilities

• Provide L2 technical support for Windows, Active Directory, servers, and network infrastructure.
• Monitor and respond to alerts, incidents, and system performance issues.
• Troubleshoot Windows Server and workstation issues.
• Administer and troubleshoot Active Directory, including user accounts, groups, permissions, GPO, and authentication issues.
• Troubleshoot DNS, DHCP, TCP/IP, VLANs, VPN, and network connectivity.
• Configure and troubleshoot switches, routers, firewalls, and wireless infrastructure.
• Support technologies such as Cisco, Fortinet, and Cisco Meraki.
• Perform server and infrastructure monitoring and basic maintenance.
• Conduct root‑cause analysis and implement appropriate remediation.
• Handle escalated tickets from L1 Service Desk teams.
• Escalate complex issues to L3 or specialized engineering teams when required.
• Document incidents, troubleshooting steps, changes, and resolutions accurately.
• Follow ITIL‑based incident, problem, and change management processes.
• Participate in scheduled maintenance and after‑hours troubleshooting.

Skills

NOC/L2 IT Support

Windows & AD

DNS/DHCP

TCP/IP & VLANs

Cisco/Fortinet/Meraki

ITIL/ITSM

English communication

Job description

NOC Engineer

Location: Onsite – BGC, Taguig
Shift: Night Shift / EST Schedule

Job Summary

Provide Level 2 technical support and NOC operations for client environments, troubleshooting Windows, Active Directory, servers, networks, firewalls, and infrastructure while ensuring timely incident resolution and system availability.

Key Responsibilities

• Provide L2 technical support for Windows, Active Directory, servers, and network infrastructure.

• Monitor and respond to alerts, incidents, and system performance issues.

• Troubleshoot Windows Server and workstation issues.

• Administer and troubleshoot Active Directory, including user accounts, groups, permissions, GPO, and authentication issues.

• Troubleshoot DNS, DHCP, TCP/IP, VLANs, VPN, and network connectivity.

• Configure and troubleshoot switches, routers, firewalls, and wireless infrastructure.

• Support technologies such as Cisco, Fortinet, and Cisco Meraki.

• Perform server and infrastructure monitoring and basic maintenance.

• Conduct root‑cause analysis and implement appropriate remediation.

• Handle escalated tickets from L1 Service Desk teams.

• Escalate complex issues to L3 or specialized engineering teams when required.

• Document incidents, troubleshooting steps, changes, and resolutions accurately.

• Follow ITIL‑based incident, problem, and change management processes.

• Participate in scheduled maintenance and after‑hours troubleshooting.

Qualifications

• At least 2–3 years of experience in NOC, L2 IT Support, Systems Administration, Network Support, or a similar role.

• Hands‑on experience with Windows and Active Directory.

• Strong troubleshooting knowledge of Windows Server, AD, DNS, and DHCP.

• Working knowledge of networking concepts including TCP/IP, VLANs, routing, switching, and VPN.

• Experience with Cisco, Fortinet, or Cisco Meraki is preferred.

• Experience with monitoring and ITSM/ticketing platforms.

• Strong analytical and problem‑solving skills.

• Good English communication skills, both verbal and written.

• Willing to work onsite in BGC, Taguig, on a night shift aligned with EST hours.

Why Join IT By Design?

• Career Growth – Build advanced Windows, AD, networking, and infrastructure skills with opportunities to progress.

• Global Exposure – Support international MSP clients and enterprise IT environments.

• Competitive Benefits – Day 1 HMO, life insurance, pet insurance, night differential, and WFO allowance.