No Required Experience! | BPO Agent - Accepts K-12/College/Fresh Grads

Neksjob Philippines; Mandaluyong; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is seeking a Customer Service Representative to support customers via phone, email, and chat. No prior experience required; fresh graduates are welcome.

The role is on-site in Mandaluyong, full-time, with a focus on delivering clear information and helpful solutions to inquiries. You will handle inquiries, provide product and policy information, troubleshoot issues, and maintain accurate customer records.

Qualifications

• Strong communication skills and active listening abilities.
• Basic computer proficiency and aptitude for learning new tools.
• Willingness to engage with customers via phone, email, and chat.

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Communication skills

Active listening

Basic computer proficiency

Education

High/Senior High School

Job description

No Required Experience! | BPO Agent - Accepts K-12/College/Fresh Grads

On-site - Mandaluyong No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Join our team as a Customer Service Representative! You’ll support customers through phone, email, and chat by answering inquiries, providing product information, and troubleshooting technical concerns. We’re looking for candidates with strong communication skills, active listening abilities, and basic computer proficiency.

Main Responsibilities

Handle inbound phone calls regarding account details, product information, and order updates.

Explain company policies, service offerings, and account options clearly to clients.

Analyze and troubleshoot customer issues in a calm, professional manner.

Resolve concerns promptly, aiming to fix issues on the initial contact.

Maintain clean and accurate records of all customer interactions and account changes.