No Required Experience! | BPO Agent - Accepts K-12/College/Fresh Grads

Neksjob Philippines; Davao del Sur; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job Training

Professional Development

Job summary

Neksjob Philippines in Davao del Sur is seeking a Customer Service Representative to support customers via phone, email, and chat, answering inquiries and providing product and policy information. The role emphasizes active listening, clear communication, and problem-solving, with performance-based incentives and opportunities for training and professional development.

No prior experience required; K-12 or college graduates, fresh grads welcome to apply.

Qualifications

• Strong communication skills and active listening abilities.
• Basic computer proficiency and comfortable navigating common tools.
• Willingness to learn and adapt to processes.

Responsibilities

• Handle inbound phone calls regarding accounts, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Clear communication

Active listening

Basic computer proficiency

Education

K-12 graduate

College degree

Job description

No Required Experience! | BPO Agent - Accepts K-12/College/Fresh Grads

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Join our team as a Customer Service Representative! You’ll support customers through phone, email, and chat by answering inquiries, providing product information, and troubleshooting technical concerns. We’re looking for candidates with strong communication skills, active listening abilities, and basic computer proficiency.

Main Responsibilities

Handle inbound phone calls regarding account details, product information, and order updates.

Explain company policies, service offerings, and account options clearly to clients.

Analyze and troubleshoot customer issues in a calm, professional manner.

Resolve concerns promptly, aiming to fix issues on the initial contact.

Maintain clean and accurate records of all customer interactions and account changes.

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