Night & Weekend Health Staffing Scheduler

Sourcefit Philippines, Inc.; Quezon City; On-site; PHP 248,000 - 331,000; Full time

Job summary

Sourcefit Philippines, Inc. is seeking a meticulous Bookings Agent to coordinate staffing requests and arrange shift coverage for healthcare professionals.

You will handle inquiries by phone and email, identify suitable workers, confirm availability, process bookings, and manage urgent replacements, including out-of-hours coverage. The role requires reliability, detail orientation, and the ability to work independently under pressure, with handovers to day staff.

Qualifications

• Strong written and spoken English communication skills.
• Clear, concise, and professional telephone and email communication.
• Good attention to detail and the ability to maintain accurate records.
• Ability to follow established procedures and manage multiple requests efficiently.
• Strong organizational skills and the ability to prioritize urgent tasks.
• Sound judgment and problem-solving skills, particularly when handling time-sensitive staffing issues.
• Ability to work independently and remain dependable during out-of-hours shifts.

Responsibilities

• Receive and respond to staffing requests through telephone and email.
• Search the worker database to identify suitable healthcare professionals near the client’s location.
• Contact workers to confirm their interest and availability for requested shifts, expanding the search area when necessary.
• Record confirmed shifts accurately in the booking system to generate confirmations for workers and clients.
• Manage cancellations and promptly notify affected workers and relevant parties.
• Handle urgent staffing requests, including sickness calls, no-shows, and last-minute shift replacements.
• Monitor the out-of-hours telephone line and inbox, ensuring requests are addressed promptly and professionally.
• Escalate exceptional situations or issues beyond the role’s authority to the designated on-call manager.
• Maintain accurate booking records and complete a daily handover log for the day team, including outstanding requests and follow-up actions.
• Follow established booking procedures and ensure clear communication of shift locations, timings, instructions, and special requirements.
• Work independently during assigned shifts while maintaining service quality and continuity of bookings support.

Skills

English communication

Telephone & email communication

Attention to detail

Procedures & multi-tasking

Organization & prioritization

Problem-solving under pressure

Independent work after hours

Job description

Sourcefit Philippines, Inc. is seeking a meticulous Bookings Agent to coordinate staffing requests and arrange shift coverage for healthcare professionals.

You will handle inquiries by phone and email, identify suitable workers, confirm availability, process bookings, and manage urgent replacements, including out-of-hours coverage. The role requires reliability, detail orientation, and the ability to work independently under pressure, with handovers to day staff.