Workforce Scheduling & Rostering Specialist (Night Shift)

Access Healthcare Services Manila, Inc.; Pasay; On-site; PHP 420,000 - 600,000; Full time

Job summary

Access Healthcare Services Manila, Inc. is seeking a Workforce Analyst to forecast staffing needs, analyze real-time workloads, and ensure scheduling and intraday management meet business requirements.

The role emphasizes strict roster management and effective communication with operations teams. Ideal candidates have at least 1 year of WFM experience in a BPO, with a strong focus on scheduling, roster management, and proficiency in standard WFM tools such as Jira, MS Excel, and Google Sheets.

Qualifications

• At least 1 year of WFM experience in a BPO setting.
• Focus on managing schedules and rosters for at least 1 year.

Responsibilities

• Forecast staffing needs to meet client deliverables.
• Analyze real-time workload and volume trends.
• Coordinate scheduling and intraday management to balance employee and business needs.

Skills

Scheduling & Rostering

Tools

Jira

MS Excel

Google Sheets

Job description

Access Healthcare Services Manila, Inc. is seeking a Workforce Analyst to forecast staffing needs, analyze real-time workloads, and ensure scheduling and intraday management meet business requirements.

The role emphasizes strict roster management and effective communication with operations teams. Ideal candidates have at least 1 year of WFM experience in a BPO, with a strong focus on scheduling, roster management, and proficiency in standard WFM tools such as Jira, MS Excel, and Google Sheets.