Healthcare Staffing Scheduler – Nights & Weekends

Sourcefit; Quezon City; On-site; PHP 167,000 - 279,000; Full time

Job summary

Sourcefit in Manila is seeking a Bookings Agent to coordinate staffing requests and arrange shift coverage for healthcare professionals. You will respond to calls and emails, identify suitable workers, confirm availability, and process bookings and cancellations.

The role includes out-of-hours shifts (evenings, weekends, holidays) as agreed with the client, with a need for reliability, attention to detail, and independent work under pressure.

Qualifications

• Excellent written and spoken English required.
• Strong attention to detail and accurate record-keeping.
• Ability to follow procedures and manage multiple requests.
• Good organizational skills and prioritization of urgent tasks.
• Sound judgment and problem-solving under time pressure.
• Ability to work independently during out-of-hours shifts.
• Reliability during evenings, weekends, and public holidays.

Responsibilities

• Receive and respond to staffing requests by phone and email.
• Search the worker database to identify suitable healthcare professionals near the client.
• Contact workers to confirm interest and availability for shifts.
• Record confirmed shifts in the booking system and generate confirmations.
• Manage cancellations and promptly notify affected workers and parties.
• Handle urgent staffing requests, including sickness calls and last-minute replacements.
• Monitor out-of-hours line and inbox to address requests promptly.
• Escalate exceptional issues to the on-call manager.
• Maintain daily handover log with outstanding requests and actions.
• Follow booking procedures and clearly communicate locations, timings, and requirements.
• Work independently during shifts while maintaining service quality.

Skills

Excellent English communication

Attention to detail

Record keeping

Time management

Independent work

Problem solving

Out-of-hours reliability

Job description

Sourcefit in Manila is seeking a Bookings Agent to coordinate staffing requests and arrange shift coverage for healthcare professionals. You will respond to calls and emails, identify suitable workers, confirm availability, and process bookings and cancellations.

The role includes out-of-hours shifts (evenings, weekends, holidays) as agreed with the client, with a need for reliability, attention to detail, and independent work under pressure.