Night-Shift Back Office Records Specialist

Acquire Intelligence; Metro Manila; On-site; PHP 469,000 - 692,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Epic Yearly Kick-Off Parties with top‑

Recognition through Value Awards

Internal promotions

Meaningful work with talented teams

Access to leadership training courses

Job summary

Acquire Intelligence is seeking a Back Office Processing Associate in Ortigas for an onsite, night-shift, full-time role. You will handle high-volume records, follow defined processing rules, and ensure accuracy and timely completion across queues.

You’ll review records, classify data, submit requests, and escalate issues when needed, maintaining precise system notes and complying with deadlines. International North American processes experience is a plus.

Qualifications

• Experience in back-office processing, transaction processing, order processing, records administration, or similar work.
• Comfortable handling repetitive, high-volume workloads.
• Able to follow detailed procedures and decision rules consistently.
• Comfortable working across queues, systems, and spreadsheets.
• Able to organize work according to deadlines and business priorities.

Responsibilities

• Review and process assigned records using established procedures.
• Classify information and update records accurately.
• Submit required requests and monitor them through completion.
• Route completed work to the correct team or queue.
• Maintain accurate system notes, statuses, and documentation.
• Work through cases according to defined priority and deadlines.
• Double-check information before submitting or completing transactions.

Skills

Back-office processing

High-volume workloads

Follow detailed procedures

Queue management

Records administration

Tools

Salesforce

CRM

Ticketing systems

Case-management

Excel

Job description

Acquire Intelligence is seeking a Back Office Processing Associate in Ortigas for an onsite, night-shift, full-time role. You will handle high-volume records, follow defined processing rules, and ensure accuracy and timely completion across queues.

You’ll review records, classify data, submit requests, and escalate issues when needed, maintaining precise system notes and complying with deadlines. International North American processes experience is a plus.