Night-Shift Tech Support Specialist – Home Electronics

Acquire Intelligence; Metro Manila; On-site; PHP 320,000 - 520,000; Full time

Benefits offered by this job

HMO coverage

Yearly kick-off parties

Value Awards

Internal promotions

Meaningful work

Job summary

Acquire Intelligence is hiring a Technical Support Representative to provide front-line technical support for consumer electronics and home-audio products. You will assist customers with setup, configuration, and troubleshooting across phone, chat, and email, documenting steps and outcomes.

The role requires at least 1 year in a customer-facing technical support capacity and the ability to guide customers through troubleshooting.

Qualifications

• At least 1 year in technical support or help desk.
• Ability to guide customers through troubleshooting steps over phone and chat.
• Strong documentation of symptoms and actions.

Responsibilities

• Assist customers with setup, configuration, usage, and troubleshooting.
• Ask targeted questions and guide through logical steps.
• Support customers via phone, chat, and email.

Skills

Technical support

Customer service

Troubleshooting

Documentation

Tools

CRM systems

Ticketing systems

Job description

Acquire Intelligence is hiring a Technical Support Representative to provide front-line technical support for consumer electronics and home-audio products. You will assist customers with setup, configuration, and troubleshooting across phone, chat, and email, documenting steps and outcomes.

The role requires at least 1 year in a customer-facing technical support capacity and the ability to guide customers through troubleshooting.