Electronics Tech Support Pro – Onsite in Ortigas

Acquire Intelligence; Pasig; On-site; PHP 391,000 - 614,000; Full time

Job summary

Acquire Intelligence, a global outsourcer, is seeking a Technical Support Representative in Ortigas Center, Pasig City. You will resolve technical concerns for consumer electronics, deliver clear product guidance, and support customer satisfaction across international clients.

The role requires at least 2 years in technical inbound call support, strong English, troubleshoot skills, and the ability to work on weekends.

Qualifications

• 2+ years of technical inbound call center experience or equivalent.
• Strong customer service orientation with attention to detail.
• Good oral and written English communication skills.
• Strong problem-solving and critical-thinking skills.
• Ability to multitask and manage time in a fast-paced environment.

Responsibilities

• Answer inbound calls from customers with questions about consumer electronics.
• Provide accurate product and technical support with excellent service.
• Troubleshoot technical issues involving consumer electronics products.
• Handle warranty-related concerns and general product inquiries.
• Document interactions and issues in Oracle and other internal systems.
• Use knowledge base and tools to access product, troubleshooting, and policy information.

Skills

Customer service orientation

English communication

Problem-solving

Active listening

Multitasking

Windows proficiency

Independent decision making

Weekend shift flexibility

Tools

Oracle

Knowledge Base System

Windows-based systems

Job description

Acquire Intelligence, a global outsourcer, is seeking a Technical Support Representative in Ortigas Center, Pasig City. You will resolve technical concerns for consumer electronics, deliver clear product guidance, and support customer satisfaction across international clients.

The role requires at least 2 years in technical inbound call support, strong English, troubleshoot skills, and the ability to work on weekends.