Night-Shift Team Lead & Associate Manager

True North Insights; Philippines; Hybrid; PHP 893,000 - 1,228,000; Full time

Benefits offered by this job

Competitive compensation package

13th Month Pay

HMO

Vacation leave

Job summary

True North Insights is seeking an Associate Manager in Makati, Philippines, joining a global expert network that connects organizations with subject matter experts for strategic insights. The role requires night-shift alignment with our NYC office and an initial 5-day on-site training period before transitioning to a hybrid model (3 days in office, 2 days remote).

The Associate Manager will lead a team, train junior members, ensure KPI targets are met, and contribute to growth strategies in a

Qualifications

• 1+ years of leadership experience in high-volume, client-facing delivery roles (e.g., sales, recruitment agency, or fast-paced BPO).
• Direct experience managing a team of at least 5 junior members and stakeholders, with a demonstrated ability to hold them accountable to targets and KPIs.
• Proven experience building a team from the ground up, including involvement in hiring, onboarding, and establishing foundational processes.
• Solid background in sales with a proven track record of succeeding in high-pressure, metric-driven environments.
• 1.5+ years of working experience at an expert network/primary research firm preferred, not required.
• Fluent and strong proficiency in written and spoken English.

Responsibilities

• Directly manage a team of Associates, including training, coaching, workload management, and engagement.
• Ensure team members are achieving targets and KPIs.
• Contribute to a fast-paced company growth strategy through training junior team members, process improvement planning, and account strategy.
• Due to the global nature of our business, Managers will need to be flexible in working hours for engaging industry experts in various geographies and managing team outcomes.

Skills

Leadership

Client-facing

Recruitment

Team management

Education

Bachelor's degree

Job description

True North Insights is seeking an Associate Manager in Makati, Philippines, joining a global expert network that connects organizations with subject matter experts for strategic insights. The role requires night-shift alignment with our NYC office and an initial 5-day on-site training period before transitioning to a hybrid model (3 days in office, 2 days remote).

The Associate Manager will lead a team, train junior members, ensure KPI targets are met, and contribute to growth strategies in a