Client Operations Analyst (Night Shift)

Northern Trust; Manila; On-site; PHP 279,000 - 468,720; Full time

Job summary

Northern Trust is seeking an entry-level role in Manila to support client account openings and end-to-end processes. The role emphasizes attention to guidelines, accurate documentation, and effective client communication.

You will work under supervision with opportunities to develop professionally, contribute to incident and compliance reporting, and collaborate in a global, inclusive workplace. Shift is 8 PM – 5 AM, with a dynamic, supportive team environment.

Qualifications

• College or university degree with 12+ months relevant work experience.
• Good oral and written communication skills.
• Analytical and problem-solving skills.
• Basic functional/industry knowledge.
• Working knowledge on MS-Excel.

Responsibilities

• Responsible for opening client accounts within guidelines.
• Quality-review of client documentation per procedures.
• Communicate with clients to ensure requirements are met.
• Ensure day-to-day deliverables are met.
• Handle client issue resolution and highlight issues to supervisors/experts.
• Track trends in deliverables and improve processes.
• Work independently and as part of a team.
• Develop proficiency in all job areas and participate in projects.

Skills

Communication skills

Analytical thinking

Problem-solving

Education

College or University degree

Tools

MS-Excel

Job description

Northern Trust is seeking an entry-level role in Manila to support client account openings and end-to-end processes. The role emphasizes attention to guidelines, accurate documentation, and effective client communication.

You will work under supervision with opportunities to develop professionally, contribute to incident and compliance reporting, and collaborate in a global, inclusive workplace. Shift is 8 PM – 5 AM, with a dynamic, supportive team environment.