Nightshift Technology Operations Leader

Allegis Group Services, Inc.; Manila; On-site; PHP 900,000 - 1,400,000; Full time

Job summary

Allegis Global Solutions is seeking a Technology Operations Manager for night shift in Manila to lead a globally aligned Technology Operations team. This role focuses on people leadership, capability development and escalation ownership, while not handling day-to-day delivery or ticket management.

Responsibilities include driving continuous improvement, managing SLAs, and working with global stakeholders to ensure operational excellence across time zones.

Qualifications

• BA/BS in Business or Technical Field preferred.
• 2-3 years experience in Leadership required.
• Previous VMS Experience Required.
• Proficiency with MS Office (Copilot, Visio, Project, Power Point, Excel, Word).
• Willingness to work night shift in Ortigas Pasig area.
• Strong analytical and problem-solving skills.

Responsibilities

• Lead, develop and inspire a global Technology Operations team.
• Own escalation and risk management for complex issues.
• Drive capability uplift and embed global standards.
• Ensure SLA and EBR targets are met.
• Build strong internal and external stakeholder relationships.
• Align with AGS global operating model and drive continuous improvement.

Skills

People leadership

VMS experience

MS Office proficiency

Analytical capability

Night shift readiness

Global stakeholder management

Education

BA/BS in Business or Technical Field

Tools

Salesforce

Job description

Allegis Global Solutions is seeking a Technology Operations Manager for night shift in Manila to lead a globally aligned Technology Operations team. This role focuses on people leadership, capability development and escalation ownership, while not handling day-to-day delivery or ticket management.

Responsibilities include driving continuous improvement, managing SLAs, and working with global stakeholders to ensure operational excellence across time zones.