Night-Shift Subscriptions Support — Email And Chat Pro

Select VoiceCom; Cebu City; Presencial; PHP 223.000 - 357.000; Jornada completa

Descripción de la vacante

Select VoiceCom, an American/Australian-owned call center, seeks Customer Support Agents in Cebu for night shift. You will handle inbound/outbound subscription inquiries via chat and email, address billing questions, and resolve disputes while upholding client SOPs.

Ideal candidates have at least 1 year in email/chat support, strong written skills, and comfortable with Windows/macOS and a fast keyboard. This on-site role offers a dynamic, team-oriented environment at Cebu IT Park.

Formación

• Minimum 1 year experience in email/chat support.
• Strong written communication skills.
• Comfortable using Windows/macOS and fast keyboard.

Responsabilidades

• Handle inbound/outbound subscription inquiries via chat and email.
• Address billing questions and resolve disputes per SOPs.
• Maintain accuracy and professionalism in written communication.

Conocimientos

Email support

Chat support

Billing queries

Dispute resolution

Windows/macOS

Descripción del empleo

Job Description:

Select VoiceCom, an American/Australian-owned call center, seeks Customer Support Agents in Cebu for night shift. You will handle inbound/outbound subscription inquiries via chat and email, address billing questions, and resolve disputes while upholding client SOPs.

Ideal candidates have at least 1 year in email/chat support, strong written skills, and comfortable with Windows/macOS and a fast keyboard. This on-site role offers a dynamic, team-oriented environment at Cebu IT Park.

Requirements: