Night-Shift Email & Chat Support - Billing

Select VoiceCom; Cebu City; Sur place; PHP 223 000 - 357 000; Plein temps

Résumé du poste

Select VoiceCom in Cebu City is seeking a Customer Support Agent to handle inbound/outbound subscription calls via chat and email. The role requires at least 1 year of email or chat support experience and strong written communication for concise interactions.

You will address billing concerns, resolve disputes, and maintain performance against SOPs and KPIs. This on-site position offers night shifts and a team-driven environment with career growth opportunities.

Qualifications

• At least 1 year of email or chat support experience.
• Strong written communication for concise interactions.

Responsabilités

• Handle inbound/outbound subscription calls via chat and email.
• Address billing concerns, resolve disputes, and maintain performance against SOPs and KPIs.

Connaissances

Email/chat support experience

Written communication

Description du poste

Select VoiceCom in Cebu City is seeking a Customer Support Agent to handle inbound/outbound subscription calls via chat and email. The role requires at least 1 year of email or chat support experience and strong written communication for concise interactions.

You will address billing concerns, resolve disputes, and maintain performance against SOPs and KPIs. This on-site position offers night shifts and a team-driven environment with career growth opportunities.